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BTA Benchmarking Series
BTA members receive all of these Benchmarking Series Reports FREE with membership. Non-members may purchase individually at the prices listed, or purchase the entire Benchmarking Series for only $650.

Click here to download the Benchmarking Series Reports. You will need your username and password.

2012 BTA Service Report — The 2012 BTA Service Report tabulates and compares median industry performance by size of business and geographic region. This report is useful for comparing your service operations to those of your peers. This year's report provides interesting data broken down into performance categories: Profitability (service revenue per service employee and per technician, service sales per unit in base, service gross profit, rental and CPC revenue allocations, clicks per unit on contract, etc.), Personnel (technician accountable time, average billing rate, incentive plans, distribution of time, clicks per technician, etc.), Call Center Efficiencies (response times, gross calls per day, recalls and incompletes, installation times, service department automation, etc.) and Product (copier/MFPs on contract and T&M, percent of sales, etc.).

Cost to non-members: $200.

2012 BTA Compensation Report — The 2012 BTA Compensation Report gives detailed salary information on a wide variety of dealer and reseller positions, from executive compensation, to sales and service, to administration. Results are available by size of business and geographic region.

Cost to non-members: $200.

2013 BTA Finance Report — The 2013 BTA Finance Report compares key income statements and balance sheet indicators of BTA members to the recommended benchmarks of the BTA Business Model for Success as taught in ProFinance. Industry employee productivity, profitability, expense and asset management ratio performance are provided and compared to the recommended benchmarks. Benchmarking results are provided by size of business (annual revenue) and geographic region.

Cost to non-members: $250.

Click here to access archived Benchmarking Series Reports.

Non-members can order online:

  • Click here to order the 2012 BTA Service Report.
  • Click here to order the 2012 BTA Compensation Report.
  • Click here to order the 2013 BTA Finance Report.
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