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FIX: Cost Management for Service
Upcoming Workshop Dates and Locations:
Member Tuition: $495**
- Feb. 13, 2014 - Orlando, Fla.*
Non-member Tuition: $925 (Includes a one-year BTA dealer membership.)
*Attendees of the Feb. 13 workshop receive FREE registration to BTA's Winter Break district event, hosted by BTA Southeast.
**BTA members may apply their $150 discount coupon received with their membership toward this workshop. Redeem your coupon upon registration by entering promo code: $150Coupon.
Click here to register for the Feb. 13 workshop.
Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches you how to compute the cost of your service labor hour (service burden rate) and improve your overall service department profitability. Workshop instructors Ronelle Ingram and Rock Janecek will cover proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition their staffs to the realities of solution-based servicing. This is a highly interactive, energetic classroom experience. Come prepared to learn in a fun, relaxed atmosphere.
You Will Learn How To:
Manage Your Staff Operations With:
- Determine the actual costs of a service hour, maintenance agreements and vehicle operations
- Establish profitable "markup method" pricing for service and maintenance agreement inspections and overtime
- Compute cost-per-click for equipment usage
- Implement new service compensation programs
Maintain a Winning Service Team:
- Profit-making opportunities
- Improved teamwork
- Proven customer relations program
You Will Take Home:
- Learn how to deal with high gas prices and how to create competitive compensation plans
Each Participant Needs to Bring to Class:
- Excel software that will enable each user to calculate his (or her) own cost of the service hour (service burden rate)
- Workshop manual for reference
- Sample maintenance agreements
- Service department worksheets and action plan templates
- Cost/price spreadsheet templates (Excel) with formulas
Who Should Attend: Owners, service managers, service supervisors, controllers, sales managers, dispatch/office managers
- Laptop, netbook or hand-held calculator — some device that will allow you to follow along on an Excel spreadsheet and make independent mathematical calculations will be helpful, but is not necessary.
- Working knowledge of spreadsheet programs (Excel) is useful, but not necessary.
Walt Disney World Swan
1200 Epcot Resorts Blvd.
Lake Buena Vista, FL 32830
Phone: (407) 934-3000
Room rate: $209 per night
Discount hotel rate deadline: Jan. 24, 2014
Ronelle Ingram is the vice president of technical service for Steven Enterprises Inc., a wide-format plotter dealership in Irvine, Calif. Steven Enterprises sells KIP, Oce, Ricoh and Hewlett Packard wide-format products. Ingram has served BTA for many years in many capacities. She has been an instructor at BTA-sponsored classes and trade shows, a BTA West board member in several positions, the president of the Southern California local chapter and BTA's national president during the 2008-2009 year.
Rock Janecek is the division service manager for Burtronics Business Systems Inc. located in San Bernardino, Calif. The company was founded in the 1800s as the Barnum and Flagg Bookstore. The company carries several brands, including Konica Minolta, Lanier/Ricoh, RISO, Xerox, Panasonic, Muratec and others. Janecek has been in the office technology industry since 1980, when he started his career as a technician for Saxon Business Products. He is trained in machine-specific repair, networking, employee management, customer retention and more. He served as BTA's national president during the 2010-11 year.
Click here to register for the Feb. 13 workshop.
"The FIX seminar was absolutely outstanding. Ronelle Ingram is a fantastic instructor. She combines a dynamic personality with exceptional experience, both as a service manager and as a FIX instructor. There wasn't a question that we had that she had not heard and dealt with before. When we broke into groups and presented our solutions to test problems, she was able to assist us in expanding our grasp of the problem itself and of the possible solutions to it. I cannot think of a single thing more that I could ask of an instructor than what Ronelle provided us."
Hendrix Business Systems
"I enjoyed the course. Ronelle was very enthusiastic. It helped me to fully understand the costing of service, loaners and drivers, and it gives me the knowledge to drive those costs lower."
Business Electronics Corp.
"I was amazed at what I found out about the actual cost of a rental and the actual cost of the tech hour. I found the information to be priceless. Also, it was beneficial to hear other ideas regarding ways to increase profit and 'sell service' to the sales department."
Digital Business Machines
"Great course. Any service manager should attend."
Automated Imaging Systems Inc.