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FIX: Cost Management for Service
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When: June 11, 2016
8:00 AM
Where: United States

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Member Tuition: $495**

Non-member Tuition: $925 (Includes a one-year BTA dealer membership.)

**BTA members may apply their $150 or $250 educational discount received with their membership toward this workshop. Redeem your discount when registering by entering promo code: $150Discount or$250Discount.

Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches attendees how to compute the cost of the service labor hour (service burden rate) and improve your overall service department profitability. 

Workshop instructors Ronelle Ingram and Rock Janecek will cover first-call completion and proven management and customer service programs to improve morale within a service department. Those struggling with MPS and IT issues can learn new management skills to help transition their staffs to the realities of solutions-based servicing. This is a highly interactive, energetic classroom experience.

Attendees Will Learn:

  • How to determine the actual cost of a service hour; items to consider with costing MPS, CPC, document management, etc.; and vehicle operations
  • The importance of first-call completion
  • How to generate 50-percent-plus service department profitability
  • How to establish profitable "markup-method" pricing for prepaid field service, solution-based servicing and overtime
  • How to compute cost-per-click for equipment usage
  • How to implement new service compensation programs
  • How to manage staff operations with profit-making opportunities, improved teamwork and a proven customer-relations program
  • How to maintain a winning service team by creating competitive compensation plans
Attendees Will Take Home:
  • Excel software that will enable them to calculate their own cost of the service hour (service burden rate)
  • Workshop manual for reference
  • Sample prepaid service agreements
  • Service department worksheets and action plan templates
  • Cost/price spreadsheet templates (Excel) with formulas
Who Should Attend:
  • Owners, service managers, service supervisors, controllers, sales managers, dispatch/office managers
  • June 11: 8 a.m. to 5 p.m.
  • June 12: 8 a.m. to Noon

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