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FIX: Cost Management for Service Workshop
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When: 11/19/2011
Where: Paris Hotel Las Vegas

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Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches you how to compute the cost of your service labor hour (service burden rate) and improve your overall service department profitability. Workshop instructors Ronelle Ingram and Rock Janecek will cover proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition your staff to the realities of solution-based servicing. This is a highly interactive, energetic classroom experience. Come prepared to learn in a fun, relaxed atmosphere.

Member Tuition: $495**(Any additional attendee from the same dealership receives a 20% discount.)
Non-member Tuition: $825 (Includes a one-year BTA dealer membership)

Attendees will receive FREE registration to BTA West's Capture the Magic district event.

**BTA members may apply their $150 discount coupon received with their membership toward this workshop. Redeem your coupon upon registration by entering promo code: $150Coupon.

Paris Hotel Las Vegas
3655 Las Vegas Blvd. S.
Las Vegas, NV 89109
Phone: (800) 722-5597
Website: Click here
Room rate: $120 per night
Reference group code SPBTA1 or mention "Business Technology Association" when making reservations to get the group rate.

Room rate cutoff date: Oct. 24, 2011

Click here for more information.

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