FIX: Cost Management for Service Workshop

Upcoming Workshop Dates and Locations:

• Coming soon!

**Any additional employee from the same company who attends this class will receive a 20% discount.

Click here to register

Successful BTA dealers use their service departments to maintain profit margins as new sales margins decline. FIX, BTA's most popular service workshop, shows you how to compute your service cost basis and overhead rates. Workshop instructor Ronelle Ingram, vice president of technical service for Steven Enterprises Inc., Irvine, Calif., covers proven management and customer service programs to use in your company. This is a highly interactive, energetic classroom experience. Come prepared to learn in a fun, relaxed atmosphere.

Who should attend: Owners, service managers, service supervisors, controllers, sales managers, dispatch/office managers

You will learn to:

• Determine the actual costs of:

• Establish profitable 'markup method' pricing for service and maintenance agreement inspections and overtime

• Compute cost-per-copy and overhead rates

Manage your staff operations with:

• Profit-making opportunities
• Improved teamwork
• Proven customer relations program

Maintain a winning service team:

• Creating employee agreements and competitive compensation plans

You will take home:

• Workshop manual for reference
• Sample maintenance agreements
• Service department worksheets and action plan templates
• Cost/price spreadsheet templates (Excel) with formulas

Each participant needs to bring to class:

• Hand-held non-printing calculator
• Working knowledge of spreadsheet programs (Excel) useful but not necessary

Hotel Information:

To be announced

Schedule:

• Friday: 8:00 a.m. - 4:00 p.m.

Course Instructor:
BTA's immediate past president Ronelle Ingram is vice president of technical service for Steven Enterprises Inc., Irvine, Calif.

Click here to register.

Refund policy: Full refunds are given if notified in writing two weeks prior to class convene date; 10% refund within two-week interim. All other refunds will be in the form of credit toward future classes.

Testimonials

"The FIX seminar was absolutely outstanding. Ronelle Ingram is a fantastic instructor. She combines a dynamic personality with exceptional experience, both as a service manager and as a FIX instructor. There wasn't a question that we had that she had not heard and dealt with before. When we broke into groups and presented our solutions to test problems, she was able to assist us in expanding our grasp of the problem itself and of the possible solutions to it. I cannot think of a single thing more that I could ask of an instructor than what Ronelle provided us."

Kurt Hendrix
  Hendrix Business Systems Inc.

"I enjoyed the course. Ronelle was very enthusiastic. It helped me to fully understand the costing of service, loaners and drivers, and it gives me the knowledge to drive those costs lower."

Jim Smith
  Business Electronics

"I was amazed at what I found out about the actual cost of a rental and the actual cost of the tech hour. I found the information to be priceless. Also, it was beneficial to hear other ideas regarding ways to increase profit and 'sell service' to the sales department."

Debbie Howes
Digital Business Machines