Jan. 8, 2013
Issue No. 332

The copier industry is changing fast. But one thing that hasn’t changed is our dedication to it. For more than 25 years, Copier Careers has been helping independent dealerships find the qualified staff they need to move their businesses forward.

Our passion shows in everything we do. Our frequent publications help our clients keep on top of the trends that are shaping careers in the industry. And our Adaptive Retained Recruiting model is designed specifically with the needs of copier dealerships in mind, so they can meet their existing staffing needs while planning ahead for the future.

Learn more about how Copier Careers can keep you ahead of the curve.
Visit www.copiercareers.com or call (888) 733-4868.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at brent@bta.org or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Welcomes Eight New Members

BTA Webinar on Recruitment Set for Today
The 61st webinar in BTA's Building My Business Webinar Series is scheduled for 4 p.m. Eastern today, Jan. 8.

BTA Southeast to Host Winter Break Feb. 8-9 in Orlando
On Feb. 8-9, 2013, the Business Technology Association's (BTA) Southeast district will host its annual Winter Break event at the Rosen Centre Hotel in Orlando, Fla.

BTA to Host ProFinance 2.0 as a Front Runner to Winter Break District Event
On Feb. 6-7, 2013, the Business Technology Association (BTA) will host ProFinance 2.0 as a front-runner workshop to BTA's Winter Break district event, hosted by BTA Southeast in Orlando, Fla.

Carolina Wholesale Announces SINDOH Distribution Program
Carolina Wholesale has announced it has partnered with SINDOH Corp. to introduce and distribute a selection of SINDOH-branded laser MFPs.

Parts Now Becomes Initial Memjet Distributor
Parts Now has become the initial distributor and reseller for Memjet-powered C6010 color printers in North America.

Business Electronics Corp. Becomes Sharp-Authorized Dealer
BTA member Business Electronics Corp., headed by BTA President Terry Chapman, has announced it is now a part of Sharp Imaging & Information Company of America's nationwide authorized independent dealer network.

Ken Staubitz Joins BEI Services
BEI Services Inc. (BEI) has hired Ken Staubitz as national sales manager.

Balboa Capital Secures Credit Facility With Wells Fargo
Balboa Capital Corp. has announced the acquisition of a revolving credit facility with Wells Fargo Capital Finance, part of Wells Fargo & Company.

Click here for all recent BTA Hotline articles.

Jan. 8
Building My Business Webinar: "Recruiting Best Practices for Your Dealership"
Recruiting and staffing can always be a challenge, no matter how large or small your dealership. Knowing how to effectively recruit, train and onboard employees is vital to your organization's success. By learning new and unique best practices regarding the recruiting process, you can attract better talent to your organization and eliminate turnover. It is important to have the right interview process in your dealership that will assist in the screening process. In this webinar, presented by R. Thomas Bruguiere, vice president of recruitment at Crawford Thomas, participants will learn best practices regarding the recruiting process to better their dealerships' hiring efforts in 2013. For more information or to register online, click here.
ProFinance 2.0 - Orlando, Fla.
Over the last 10 years, the principles of ProFinance have dramatically improved the performance of hundreds of dealerships. But with the introduction of color, connectivity, software and managed print services (MPS), the business has changed — and ProFinance has changed with it. Taught by John Hanson and John Hey of Strategic Business Associates, ProFinance 2.0 incorporates these changes into the new industry model, including benchmarks for MPS. With more than 30 key benchmarks, this management tool will help you and your team achieve double-digit operating income. As a front runner to the Winter Break district event, ProFinance 2.0 attendees receive free registration to the event. For more information or to register online, click here.
BTA Field Service Foundations Workshop - Orlando, Fla.
The BTA Field Service Foundations Workshop is designed for service professionals looking to improve their industry-related management skills. The course provides a solid foundation of skills needed to successfully manage a field service operation and includes two full days of university-level instruction. Field service managers must have a high quotient of skills and insights into the specific demands of their customers, team members and the service business environment. Taught by John Hamilton, president of Service Strategies Corp., this workshop includes topics covering leadership, coaching and facilitating the activities of a field service team toward the accomplishment of the evolving technical services mission. As a front runner to the Winter Break district event, Field Service Foundations Workshop attendees receive free registration to the event. For more information or to register online, click here.
Select Dealer Group Meeting - Buddina, Queensland, Australia
Winter Break - Hosted by BTA Southeast
BTA Southeast will be hosting its annual Winter Break district event, open to BTA members and non-members from across the country, on Feb. 8-9, 2013, at the Rosen Centre Hotel in Orlando, Fla. This event will be a great setting to learn from industry leaders, gather new ideas and network with your peers. The event will feature a keynote presentation by Martin Brodigan, chairman and CEO of Ricoh Americas Corp., five additional educational sessions presented by industry leaders providing insight and business strategies that can help any office technology dealership reach new heights, and a round-table discussion focused on "Alternative Revenues." In addition, there will be time to visit with 25-plus exhibiting sponsors, many of which will hold drawings for great prizes during the event. Dealer attendees can also enter on-site for a chance to win a $500 American Express gift card and be entered into the BTA District Event Sweepstakes. To wrap up the event, attendees will enjoy dinner and entertainment at Sleuths Mystery Dinner Shows. For more information or to register online, click here.
21Building My Business Webinar: "Improving Your Inventory Management"
Proper inventory management in your office technology dealership service department is essential to improve cash flow and to minimize write-offs attributed to obsolescence. This webinar, presented by Ken Staubitz of BEI Services, will cover best practices for managing technician car stocks and will provide insight to further reduce your organization's risk for inventory write-off. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.

The January issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Industry Analysts Inc.'s New Sales Rep Training

Industry Analysts Inc. is a market research, training and product-testing firm focused on the office equipment industry. The company now offers training courses for new sales reps with no industry experience that are designed to provide background information on the industry, technology and how to be an effective salesperson. The goal of these two courses is to teach a new hire how to do his (or her) job. They are a great way to get new reps up to speed so they understand what is expected of them and how to be more effective. BTA members can receive discounts of up to 15 percent on these courses.

Visit www.bta.org/IANewRepTraining for additional information.

For more information on other BTA member benefits, visit www.bta.org/MemberBenefits.

January/February Issue of The Business Owner Posted to the BTA Website
You will need your member login and password to download. Please contact BTA at info@bta.org if you do not have your member login and password. You may also access past issues of The Business Owner online. In this issue: Industry Dictates Profit Potential, Strategy; Get Critical Customer Intelligence; Loan Covenants; Cash Flow Forecasting; and much more! Click here to download.

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