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Jan. 14, 2014
Issue No. 383




Dealers: Register by the end of the day TOMORROW and you will be entered into a drawing for a chance to win a 16GB iPad Air!

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Crawford Thomas, a nationwide, full-service sales recruitment firm that specializes in the recruitment of office automation sales reps, MPS reps, PPS, sales managers and support staff, is proud to offer discounted recruitment/staffing services to all BTA members.

As one of the only large recruiting firms that really understands the office automation industry, it's no wonder that OEMs and dealers coast-to-coast depend on Crawford Thomas' 40-plus in-house recruiters to deliver top talent.

Crawford Thomas makes Fortune 500 recruitment services available to all sales organizations, regardless of their size or hiring volume.

Featuring the following BTA member discounted options:

  • Low-cost executive sourcing — all roles (job postings and powerful sourcing)
  • Contingency recruitment — techs, AEs, MPS reps, management, executive leadership
  • Retained search — Dedicated recruiters, unlimited hires for one low cost
  • Additional services include: background process outsourcing, drug tests, hiring-process design, recruitment training, HR consulting, succession planning, employee handbooks/policies, HRIS consulting, compensation and performance management

Please email info@crawfordthomas.com or call (888) 649-6616 for information that may be helpful to your recruitment needs.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at brent@bta.org or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Southeast to Host Winter Break Feb. 14-15 in Orlando
On Feb. 14-15, 2014, the Business Technology Association's (BTA) Southeast district will host its annual Winter Break event at the Walt Disney World Swan in Orlando, Fla.

BTA Webinar on What Good Looks Like Now Set for Jan. 23
The 73rd webinar in BTA's Building My Business Webinar Series is scheduled for 4 p.m. Eastern on Thursday, Jan. 23.

Xerox Announces Free Web-Based Sales Tools
Channel partners now have access to a free, mobile-friendly website loaded with marketing, sales, training, competitive tools and materials via Xerox's SMART Centre.

BEI Services Adds Full Automation to AIM for Overstock Parts Network
BEI Services Inc. has announced the completion of its integrated user interface for the Overstock Parts Network (OPN).

Perceptive Software Launches Perceptive Media Connector
Lexmark's Perceptive Software has launched Perceptive Media Connector, enabling cloud-based capture, management and access of video content within the Perceptive Content client interface.

MWA Intelligence Announces Promotions
MWA Intelligence has announced that it has promoted Jay Zamboni to engineering manager.

Ricoh-Commissioned Study Reveals Gap Between Customers' Expectations & What Employees Can Deliver
Much has been said about the decline of customer service, but it is especially unfortunate when customer-facing employees desperately want to please — yet cannot.

Click here for all recent BTA Hotline articles.

Jan.
15
BTA MPS Client Engagement Training Series
The BTA MPS Client Engagement Training Series, led by Mike Lecak, president of Collaborative Consultant Group, consists of six one-hour, Web-based courses designed to assist participants in the following: getting the appointment; MPS value propositions; conducting the appointment; the assessment; the proposal; deal implementation; and client management. During the six-week session, there will be three one-hour one-on-one coaching sessions in addition to the online training sessions. During these coaching sessions, you will be working with Lecak on three of your specific accounts. You will be taking these opportunities through the sales process, from appointment through the assessment to the proposal and contract. You will have a chance to gain valuable insight while working on actual "live" prospects. For more information or to register online, click here. For more information or to register online, click here.
23Building My Business Webinar: "What Does Good Look Like Now?"
The office technology industry model for success has been the key to improving dealer performance over the years. Now, as managed print and managed services continue to grow, the model is more important than ever. Are you looking to maximize performance in today's changing world? In this webinar, John Hey and Todd Johnson of Strategic Business Associates will review the model along with the strategies and practices being employed by the most profitable dealerships in the industry today. For more information or to register online, click here.
Feb.
13
FIX: Cost Management for Service 2.0 - Orlando, Fla.
Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches you how to compute the cost of your service labor hour (service burden rate) and improve your overall service department profitability. Workshop instructors Ronelle Ingram and Rock Janecek will cover proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition your staff to the realities of solution-based servicing. This is a highly interactive, energetic classroom experience. Attendees to the Feb. 13 workshop receive FREE registration to Winter Break. For more information or to register online, click here.
14-15Winter Break - A district event hosted by BTA Southeast - Orlando, Fla.
BTA Southeast will host its annual spring district event, open to BTA members and non-members from across the country, on Feb. 14-15, 2014, at the Walt Disney World Swan in Orlando, Fla. This event will be a great setting to learn from industry leaders, gather new ideas and network with your peers. The event will feature a keynote presentation by Mason Olds of Canon U.S.A. Inc., five additional educational sessions presented by industry leaders and a dealer panel focused on business transformation. In addition, there will be time to visit with 30-plus exhibiting sponsors, many of which will hold drawings for great prizes during the event. Dealer attendees can also enter on-site for a chance to win one of five $100 American Express gift cards and be entered into the BTA District Event Sweepstakes. To wrap up the event, attendees will travel to Epcot to spend the evening at the park. For more information or to register online, click here.
20Building My Business Webinar: "How Does the Affordable Care Act Affect Your Dealership?"
Google "Affordable Care Act" or "Obamacare" and you can easily get overwhelmed with articles, interviews, editorials and blog talk on this controversial law. In this webinar, Jim Kahrs of Prosperity Plus Management Consulting Inc., will provide you a better understanding of the new health-care reform act and a more concrete idea as to its impact on your dealership in 2014. For more information or to register online, click here.
March
11
BTA MPS Survival Guide Workshop - Las Vegas, Nev.
What does it take to survive — even thrive — in the transition to a profitable MPS model for your business? What are your solution options for an MPS model? Which one fits best based on your company's capabilities and assets? How do you build a solid business plan for MPS that will result in a growing, profitable business for you well into the future? How do you compensate your sales organization for your MPS solution offering? Join Doug Johnson of Supplies Network for an interactive, hands-on workshop where your questions will be answered and more. This workshop will cover the various program options available in the market today, explore the resource and skill requirements for each, and highlight the financial impacts of an MPS business model on your current business. For more information or to register online, click here.
11-13ITEX 2014 National Conference and Expo - Las Vegas, Nev.
BTA Members: Use promo code B300E when registering for $100 off All Access and Main Conference Passes. Be sure to stop by BTA's booth, #242, to pick up your invitation to the Top of the Rio BTA Dealer Member Appreciation Reception. For more information or to register online, click here.
12Top of the Rio: The BTA Dealer Member Appreciation Reception at ITEX 2014 - Las Vegas, Nev.
Join your fellow BTA member dealers for food, drinks, networking and a great view of the Las Vegas Strip from the VooDoo Rooftop Nightclub atop the Rio All-Suite Las Vegas Hotel and Casino. For more information, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.


The January issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.


Click here to view the magazine online.

Click here for the Office Technology archives.


BTA District Events

BTA will host five educational and networking events in 2014, featuring presentations by leading industry experts. BTA members receive discounted registration to all of 2014’s district events.

For more information, visit www.bta.org/DistrictEvents.

For more information on other BTA member benefits, visit www.bta.org/MemberBenefits.


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