Jan. 22, 2013
Issue No. 334

What keeps your dealership ahead of the competition?

Don't leave the door open for competitive solution providers to visit your equipment customers. Be the one offering solutions directly to your customer base — document management solutions that are relevant to every company, no matter its size.

DocuWare makes the transition to selling practical solutions easy.

DocuWare offers channel-only distribution, maximizing your margins. Benefit from its "out-of-the-gate" business plan, including: sales tools, ongoing education, field sales support and more. Learn how to build your own successful professional services team so you control 100 percent of your customer relationship. DocuWare provides everything you need to succeed as a professional services solutions-based company.

DocuWare has more than 100,000 users in 72 countries. It is an extremely robust product that is ISO:9001 certified, FDA compliant and scalable to any size organization. DocuWare automates business processes, enabling improved customer service and increased cash flow, all while reducing costs.

Want to learn more? Contact DocuWare today at (888) 565-5907, www.docuware.com or visit us at the upcoming BTA Winter Break district event.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at brent@bta.org or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Inventory Management Webinar Set for Feb. 21
The 62nd webinar in BTA's Building My Business Webinar Series is scheduled for 4 p.m. Eastern on Thursday, Feb. 21.

Nuance Announces eCopy ShareScan 5.1
Nuance Communications Inc. has announced eCopy ShareScan 5.1.

Katun & Compass Sales Solutions Announce Partnership
Katun Corp. and Compass Sales Solutions have announced a strategic partnership.

Xerox Ranks in Top 20 Innovators
Xerox has received 1,215 U.S. patents in 2012, ranking the company as one of the world's top innovators and fueling its drive to find new ways to simplify the way work gets done.

Konica Minolta & Hyland Software Form Alliance
Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) and Hyland Software Inc. (Hyland) have announced a strategic alliance to provide a seamless solution that integrates Hyland's OnBase enterprise content management (ECM) software with Konica Minolta's bizhub product line.

Lexmark Acquires Acuo Technologies
Lexmark International Inc. has announced the acquisition of Acuo Technologies LLC, for a cash purchase price of approximately $45 million.

Canon U.S.A. Announces Leadership Team of Canon Solutions America
Canon U.S.A. Inc. has announced the leadership team of its wholly owned subsidiary, Canon Solutions America Inc.

Digitek Offers Lexmark Unison Products
Digitek Computer Products has announced the release of the Lexmark Unison series of toner cartridges.

Toshiba to Donate More than $200,000 in New Technology Equipment
Toshiba America Business Solutions Inc. is awarding more than $200,000 in new technology equipment to nonprofit organizations through its second annual "Toshiba Helping the Helpers Technology Makeover" contest.

Print Audit Releases Rapid Assessment Key Update
Print Audit has released a significant update for the scanning engine of its assessment tool, the Rapid Assessment Key.

Click here for all recent BTA Hotline articles.

BTA Field Service Foundations Workshop - Orlando, Fla.
The BTA Field Service Foundations Workshop is designed for service professionals looking to improve their industry-related management skills. The course provides a solid foundation of skills needed to successfully manage a field service operation and includes two full days of university-level instruction. Field service managers must have a high quotient of skills and insights into the specific demands of their customers, team members and the service business environment. Taught by John Hamilton, president of Service Strategies Corp., this workshop includes topics covering leadership, coaching and facilitating the activities of a field service team toward the accomplishment of the evolving technical services mission. As a front runner to the Winter Break district event, Field Service Foundations Workshop attendees receive free registration to the event. For more information or to register online, click here.
Select Dealer Group Meeting - Buddina, Queensland, Australia
Winter Break - Hosted by BTA Southeast
BTA Southeast will be hosting its annual Winter Break district event, open to BTA members and non-members from across the country, on Feb. 8-9, 2013, at the Rosen Centre Hotel in Orlando, Fla. This event will be a great setting to learn from industry leaders, gather new ideas and network with your peers. The event will feature a keynote presentation by Martin Brodigan, chairman and CEO of Ricoh Americas Corp., five additional educational sessions presented by industry leaders providing insight and business strategies that can help any office technology dealership reach new heights, and a round-table discussion focused on "Alternative Revenues." In addition, there will be time to visit with 25-plus exhibiting sponsors, many of which will hold drawings for great prizes during the event. Dealer attendees can also enter on-site for a chance to win a $500 American Express gift card and be entered into the BTA District Event Sweepstakes. To wrap up the event, attendees will enjoy dinner and entertainment at Sleuths Mystery Dinner Shows. For more information or to register online, click here.
21Building My Business Webinar: "Improving Your Inventory Management"
Proper inventory management in your office technology dealership service department is essential to improve cash flow and to minimize write-offs attributed to obsolescence. This webinar, presented by Ken Staubitz of BEI Services, will cover best practices for managing technician car stocks and will provide insight to further reduce your organization's risk for inventory write-off. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.

The January issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Industry Analysts Inc.'s New Sales Rep Training

Industry Analysts Inc. is a market research, training and product-testing firm focused on the office equipment industry. The company now offers training courses for new sales reps with no industry experience that are designed to provide background information on the industry, technology and how to be an effective salesperson. The goal of these two courses is to teach a new hire how to do his (or her) job. They are a great way to get new reps up to speed so they understand what is expected of them and how to be more effective. BTA members can receive discounts of up to 15 percent on these courses.

Visit www.bta.org/IANewRepTraining for additional information.

For more information on other BTA member benefits, visit www.bta.org/MemberBenefits.

January/February Issue of The Business Owner Posted to the BTA Website
You will need your member login and password to download. Please contact BTA at info@bta.org if you do not have your member login and password. You may also access past issues of The Business Owner online. In this issue: Industry Dictates Profit Potential, Strategy; Get Critical Customer Intelligence; Loan Covenants; Cash Flow Forecasting; and much more! Click here to download.

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