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Feb. 4, 2014
Issue No. 386

Want to deliver an unparalleled customer experience to your managed IT services customers? Choose Collabrance LLC, a GreatAmerica company. Becoming a managed IT services provider requires preparation, discipline to make strategic changes — and trusted partners to help you get there. Together, with Collabrance, we can transition your business in a low-risk, highly profitable manner. Our team, based out of Cedar Rapids, Iowa, brings a hands-on approach, proven processes and an array of resources to get your team and your managed IT customers up and running successfully. Evolve and grow with Collabrance — contact us today.

For more information, email, call (877) 715-8485 or visit

Come visit us at the GreatAmerica and Collabrance booth, #309, at ITEX 2014.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Field Service Foundations Workshop Set for March 18-19
The Business Technology Association (BTA) and Service Strategies Corp. will hold the BTA Field Service Foundations Workshop March 18-19, 2014, at BTA member dealership Advanced Office Services/Imaging Plus in Irvine, Calif.

Industry Veterans Launch BPO Media
BPO Media has announced its entry into the office technology media, publishing and marketing space, taking over publication of industry magazines The Imaging Channel and Workflow.

Konica Minolta Launches New bizhub Products
Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) has announced the launch of the bizhub PRESS C1070/C1070P/C1060 series and bizhub PRO C1060L color digital presses.

Epson & PrintFleet Form Partnership
Epson America has partnered with PrintFleet to optimize the data collection process for Epson business printers.

ECi FMAudit & West Point Products Develop Toner Reseller Program
ECi Software Solutions and West Point Products have developed a program specifically for West Point Products' dealers and channel partners to leverage ECi's FMAudit suite of products.

Compass Announces Partnership with CEO Juice
Compass Sales Solutions and CEO Juice have announced an integration partnership.

Toshiba Products Secure Cerner Certification for Use Within Health Care
Toshiba America Business Solutions Inc. has announced that 12 of its e-STUDIO color MFPs have achieved Cerner certification.

ECi Acsellerate Releases New Profitability Manager Software
ECi Software Solutions has released the Profitability Manager software from ECi Acsellerate.

Click here for all recent BTA Hotline articles.

Select Dealer Group Meeting - Tampa, Fla.
13FIX: Cost Management for Service 2.0 - Orlando, Fla.
Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches you how to compute the cost of your service labor hour (service burden rate) and improve your overall service department profitability. Workshop instructors Ronelle Ingram and Rock Janecek will cover proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition your staff to the realities of solution-based servicing. This is a highly interactive, energetic classroom experience. Attendees to the Feb. 13 workshop receive FREE registration to Winter Break. For more information or to register online, click here.
13-14PRO Dealer Group Meeting - Orlando, Fla.
14-15Winter Break - A district event hosted by BTA Southeast - Orlando, Fla.
BTA Southeast will host its annual spring district event, open to BTA members and non-members from across the country, on Feb. 14-15, 2014, at the Walt Disney World Swan in Orlando, Fla. This event will be a great setting to learn from industry leaders, gather new ideas and network with your peers. The event will feature a keynote presentation by Mason Olds of Canon U.S.A. Inc., five additional educational sessions presented by industry leaders and a dealer panel focused on business transformation. In addition, there will be time to visit with 30-plus exhibiting sponsors, many of which will hold drawings for great prizes during the event. Dealer attendees can also enter on-site for a chance to win one of five $100 American Express gift cards and be entered into the BTA District Event Sweepstakes. To wrap up the event, attendees will travel to Epcot to spend the evening at the park. For more information or to register online, click here.
20Building My Business Webinar: "How Does the Affordable Care Act Affect Your Dealership?"
Google "Affordable Care Act" or "Obamacare" and you can easily get overwhelmed with articles, interviews, editorials and blog talk on this controversial law. In this webinar, Jim Kahrs of Prosperity Plus Management Consulting Inc., will provide you a better understanding of the new health-care reform act and a more concrete idea as to its impact on your dealership in 2014. For more information or to register online, click here.
BTA MPS Survival Guide Workshop - Las Vegas, Nev.
What does it take to survive — even thrive — in the transition to a profitable MPS model for your business? What are your solution options for an MPS model? Which one fits best based on your company's capabilities and assets? How do you build a solid business plan for MPS that will result in a growing, profitable business for you well into the future? How do you compensate your sales organization for your MPS solution offering? Join Doug Johnson of Supplies Network for an interactive, hands-on workshop where your questions will be answered and more. This workshop will cover the various program options available in the market today, explore the resource and skill requirements for each, and highlight the financial impacts of an MPS business model on your current business. For more information or to register online, click here.
11-13ITEX 2014 National Conference and Expo - Las Vegas, Nev.
BTA Members: Use promo code B300E when registering for $100 off All Access and Main Conference Passes. Be sure to stop by BTA's booth, #242, to pick up your invitation to the Top of the Rio BTA Dealer Member Appreciation Reception. For more information or to register online, click here.
12Top of the Rio: The BTA Dealer Member Appreciation Reception at ITEX 2014 - Las Vegas, Nev.
Join your fellow BTA member dealers for food, drinks, networking and a great view of the Las Vegas Strip from the VooDoo Rooftop Nightclub atop the Rio All-Suite Las Vegas Hotel and Casino. For more information, click here.
18-19BTA Field Service Foundations Workshop - Irvine, Calif.
The BTA Field Service Foundations Workshop, led by John Hamilton of Service Strategies Corp., is designed for service professionals looking to improve their industry-related management skills. The course provides a solid foundation of skills needed to successfully manage a field service operation and includes two full days of university-level instruction. Field service managers must have a high quotient of skills and insights into the specific demands of their customers, team members and the service business environment. The course includes topics covering leadership, coaching and facilitating the activities of a field service team toward the accomplishment of the evolving technical services mission. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.

The February issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

BTA's Building My Business
Webinar Series

Free to BTA members, BTA's monthly Building My Business webinars, presented by industry experts, are designed to help dealers improve the management of their companies, take full advantage of market opportunities and, ultimately, improve their bottom lines. Past webinar PowerPoint slides and videos are also available to members in the Building My Business archives.

For more information, visit

For more information on other BTA member benefits, visit

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