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May 19, 2015
Issue No. 451

BTA Member Dealers Receive 2-for-1 Registration!

New: Copier Careers 2015 Tech Salary Survey Coming in June

The results of our 2015 Copier Careers® Service Technician Salary Survey confirms something we have been observing for quite some time: It is a job seeker's market.

The results reflect 4,320 service technicians who took our online survey over the past year. Our participants let us know what employers are offering — both cash and non-cash incentives that are appealing as they search for their next opportunities.

Check back in June to read the full results at

More Than Resumes, Candidates®

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

SolarWinds N-able Launches N-central 10 Release; Unveils New Corporate Branding
SolarWinds N-able has announced the launch of its N-central 10 platform.

DocuWare Announces Timothy Sutter as New COO
DocuWare has announced the appointment of Timothy Sutter as its new chief operating officer (COO).

Xerox Fights Back Against Printer Supplies Thefts
Recent investigations conducted by Xerox uncovered stolen supplies and equipment on the black market, resulting in serious legal ramifications for several individuals and continued protection of its customers and their equipment.

West Point Products Debuts Empower
West Point Products has announced the debut of Empower, a marketing portal available exclusively to West Point Products dealers as part of Marketing Platform 2.0.

3D Systems Names New CFO
3D Systems Corp. (3DS) announced it entered into a mutual separation agreement with Ted Hull, its previous chief financial officer, effective May 15, 2015.

Lexmark Launches Perceptive Checklist Capture
Lexmark has announced the availability of Perceptive Checklist Capture, a new solution that automates the process of gathering related documents and data from desktop, mobile and smart MFP devices, streamlining the capture process and freeing knowledge workers to focus on customer service and compliance.

Compass Announces Newly Redesigned Home Screen with Dashboard Reporting
Compass Sales Solutions has announced the release of the newly redesigned Sherpa home screen with new, comprehensive dashboards.

Axion Business Technologies Acquires Advanced Imaging Technologies
Axion Business Technologies has announced the merger of Advanced Imaging Technologies (AIT) of West Yarmouth, Massachusetts, into Axion Business Technologies.

Click here for all recent BTA Hotline articles.

ProFinance 2.0 - Alexandria, Virginia
Over the last 13 years, the principles of ProFinance have dramatically improved the performance of hundreds of dealerships. Now, with the introduction of color, connectivity, software, managed print services (MPS) and managed network services (MNS), the business has changed — and ProFinance has changed with it. Taught by John Hey and Todd Johnson of Strategic Business Associates, ProFinance 2.0 incorporates these changes into the new industry model, including benchmarks for MPS. With more than 30 key benchmarks, this management tool will help you and your team achieve double-digit operating income. For more information or to register online, click here.
17Building My Business Webinar: "How to Acquire a Managed IT Services Company"
BTA Channel dealers are taking advantage of the managed IT services market opportunity in increasing numbers. Many are looking to make a strategic acquisition of a managed services provider/IT services company as a way to either accelerate the success they are having or speed their transition if they are not in the market today. In this webinar, Mitch Morgan and Chris Ryne of Growth Achievement Partners will be joined by their strategic partner in this space, acquisitions expert Mike Dudek of Zygoquest Group. They will share valuable insight into trends, strategies, examples of recent transactions and the keys to a successful acquisition process, whether you are planning to start your search today or in the future. For more information or to register online, click here.
FIX: Cost Management for Service 2.0
Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches you how to compute the cost of your service labor hour (service burden rate) and improve your overall service department profitability. Workshop instructors Ronelle Ingram and Rock Janecek will cover first-call completion and proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition their staffs to the realities of solution-based servicing. This is a highly interactive, energetic classroom experience. Come prepared to learn in a fun, relaxed atmosphere. Workshop attendees receive free registration to the Aug. 6-7 Capture the Magic district event, hosted by BTA West. For more information or to register online, click here.
6-7Capture the Magic - A BTA district event hosted by BTA West - Las Vegas, Nevada
BTA West will host Capture the Magic, open to dealers from across the country, on Aug. 6-7, 2015, at the Venetian in Las Vegas, Nevada. This event will be a great setting to learn from industry leaders, gather new ideas and network with your peers. The event will feature a keynote session by Nate Booth, a panel discussion focused on the millennial mindset and five additional educational sessions presented by subject-matter experts. In addition, there will be time to visit with 30-plus exhibiting sponsors, many of which will hold drawings for great prizes during the event. Dealer attendees can also enter on-site for a chance to win one of five $100 American Express gift cards and be entered into the BTA District Event Sweepstakes. The event will wrap up with a Cirque du Soleil performance of the attendee's choice: Michael Jackson One or Zarkana. BTA member dealers receive 2-for-1 registration! For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.

The May issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Credit Card Processing
For the last three decades, Chase Paymentech has served as a direct card processor, helping businesses cater to customers and revenue processes. Promoting card acceptance to your customers and processes can: pre-qualify liquidity before you process orders; establish an automated recurring billing system; reduce costs associated with paper billings, check deposits, bad debt and collection fees; help your sales department increase the likelihood of sales and to sell more; eliminate lag times associated with longer financial approval processes; and reduce the risk of fraud through cardholder security solutions. BTA members can save up to 25 percent.

Visit for more information.

For more information on other BTA member benefits, visit

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BTA Membership
Your BTA benefits are listed on the BTA website. Be sure to take full advantage of your membership by using the many discount programs and business services BTA offers exclusively for its members. Click here to learn more. Not a member yet? Join online.