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May 20, 2014
Issue No. 401

There are a lot of recruiters out there who say they know the copier business. But nobody knows it like Copier Careers.

For almost 30 years, Copier Careers has dedicated itself exclusively to helping independent copier/MPS dealerships find the experienced staff they need to stay ahead of the curve. When color was introduced, Copier Careers was there. When analog gave way to digital, it was there. When standalone machines were replaced by networked devices, it was there. When "pushing boxes" was replaced with solution sales, it was there. When new software was introduced into the back office, it was there. While other recruiters have come and gone, Copier Careers has stayed the course. The company is in it for the long haul, just like you.

The 14th-annual Copier Careers' 2014 Technician Salary Survey will be published in its June 2014 newsletter with a record 4,266 industry participants. BTA members can get an early preview of the entire eight-page survey in its newly expanded format on Copier Careers' website now.
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More than Resumes, Candidates®

Learn more about how Copier Careers can help move your business forward. Visit or call (888) 733-4868.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

KYOCERA Earns BTA's Top 2014 Channel's Choice Award
KYOCERA Document Solutions America Inc. was recently presented with the 2014 Channel's Choice Superior Performance award by the Business Technology Association (BTA).

Katun Responds to Canon's Patent Lawsuit
Recently Canon filed suit in the United States against a number of companies, including Katun Corp., asserting potential patent infringement of certain Canon patents, specifically as it relates to a "dongle-type rotating arm" (i.e., a coupling mechanism at the end of the drum).

Buyers Lab Launches Upgraded bliQ
Buyers Lab has launched its upgraded bliQ tool.

Fonality Issued Patent for Presence Management Technology
Fonality has been issued a U.S. patent for the centralized presence management of local and remote users used in its popular Heads Up Display application.

All Covered Launches Comprehensive Education Suite for K-12 Schools
All Covered has announced a comprehensive suite of educational solutions and IT services designed to help K-12 schools advance technology-based curriculums, comply with educational standards and improve student performance while keeping costs down.

Canon Announces Firmware Upgrades for Mopria-Certified Products
Canon U.S.A. Inc. has announced it will begin offering free firmware upgrades for four imageCLASS laser multifunction printers and one PIXMA Wireless Inkjet Photo All-In-One printer that have received Mopria certification, allowing for printing from select mobile devices.

Continuum Releases E-Book on Managed IT Services
Continuum has released a new e-book, "The Definitive Guide to Managed IT Services."

Acsellerate's Profitability Manager Now Available for Red Cheetah
ECi Software Solutions has announced that its Profitability Manager software is now available for Red Cheetah dealers.

EFI Announces Fiery FS150 Pro
EFI has launched its newest Fiery platform for cut-sheet digital production systems.

Katun Introduces Toners for Canon imageRUNNER & Advance Applications
Katun Corp has introduced Katun Performance toners for use in Canon imageRUNNER 1730, 4025, 4045 and IR Advance 400 applications.

Click here for all recent BTA Hotline articles.

ProFinance 2.0 - Dallas, Texas
Over the last 12 years, the principles of ProFinance have dramatically improved the performance of hundreds of dealerships. But with the introduction of color, connectivity, software, managed print services (MPS) and managed network services (MNS), the business has changed — and ProFinance has changed with it. Taught by John Hey and Todd Johnson of Strategic Business Associates, ProFinance 2.0 incorporates these changes into the new industry model, including benchmarks for MPS. With more than 30 key benchmarks, this management tool will help you and your team achieve double-digit operating income. For more information or to register online, click here.
17-18BTA Strategic Sales Workshop - Hartford, Conn.
From equipment to software, MPS, MNS and everything in between, today's dealership has more to offer clients than ever before. But how effective is the dealership in selling all of those things? Is there a perception that each opportunity has a different sales process — either by the solution type or by the rep? Today's sales professionals not only need an updated sales approach to be successful today and into the future, but also a repeatable sales process that provides a consistent framework for all that they sell. This workshop is a sales transformation course focused on understanding, utilizing and implementing this sales process. This workshop, taught by Mitch Morgan and Chris Ryne of Growth Achievement Partners, provides a time-tested strategic sales process that works by enhancing sales performance today and providing the tools to be successful in the future. For more information or to register online, click here.
18Building My Business Webinar: "Your Dealership's 'Checkup': What's Next?"
Many of us understand the need to move our business models toward solution-based models. We understand the shift in the market and the shift in the talent needed to move us forward. Why is it taking some of us longer than others to actually make the change? Areas such as recruiting, sales structure, compensation and management philosophy need to constantly be addressed in these fluid times. When is the last time you had a "checkup"? What did you find? What will you do? In this webinar, Mike Lecak of Collaborative Consultant Group, will show you how to give your dealership a checkup. For more information or to register online, click here.
BTA Field Service Foundations Workshop - Irvine, Calif.
The BTA Field Service Foundations Workshop, led by John Hamilton of Service Strategies Corp., is designed for service professionals looking to improve their industry-related management skills. The course provides a solid foundation of skills needed to successfully manage a field service operation and includes two full days of university-level instruction. Field service managers must have a high quotient of skills and insights into the specific demands of their customers, team members and the service business environment. The course includes topics covering leadership, coaching and facilitating the activities of a field service team toward the accomplishment of the evolving technical services mission. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.

The May issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

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