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Aug. 11, 2015
Issue No. 463

BTA Member Dealers Receive 2-for-1 Registration!

Highlights from the 2015 Copier Careers Service & Operations Manager Salary Survey

The 2015 Copier Careers Service & Operations Manager Salary Survey is now available. The survey measures a variety of data and provides a snapshot of how well service managers are compensated, how satisfied they are in their careers and what's next for the industry.

Read or download the entire 2015 Service and Operations Manager Salary Survey for free online at

Copier Careers is a retained recruiting firm dedicated exclusively to helping independent office technology dealers find experienced service techs, copier/MFP sales reps, managers, controllers, back-office staff, and MPS and MNS experts.

More Than Resumes, Candidates®

Learn more at

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Welcomes Nine New Members

BTA East to Host Grand Slam Sept. 24-25 in Boston, Massachusetts
On Sept. 24-25, the Business Technology Association's (BTA) East district will host its annual Grand Slam event at the Boston Marriott Copley Place in Boston, Massachusetts.

Coordinated Business Systems Receives Performance Awards
BTA member Coordinated Business Systems has announced it has received two industry awards from two international office technology manufacturers.

Compass Announces New Activity Benchmarking
Compass Sales Solutions has announced that activity benchmarking reporting has been released with the newly redesigned Sherpa home screen.

Sharp Wins $8 Million Contract to Upgrade District of Columbia Schools
Sharp Business Systems, a direct sales division of Sharp Imaging and Information Company of America (SIICA), has announced that the District of Columbia has awarded Sharp an $8 million multi-year contract to upgrade its fleet of MFPs at 111 schools and at its central office.

Miracle Service Announces v8.0 of its Dealer Management Software
Nexent Innovations Inc. has announced a significant upgrade to its Miracle Service software.

SurgeX's Shannon Townley Named to NSCA Education Foundation Board of Directors
ESP/SurgeX has announced that Shannon Townley, president of SurgeX, has been appointed to serve on the NSCA Education Foundation Board through 2015-2016.

Katun Introduces Two New Drum Products for Sharp & Konica Minolta Machines
Katun Corp. has introduced the Katun Performance OPC drum for use in Sharp MX M364/M365/M464/M564/565-series MFPs as well as the Katun Performance Universal OPC drum for use in Konica Minolta Bizhub PRO 951/1051/1200 and Press 1052-series MFPs.

Click here for all recent BTA Hotline articles.

Building My Business Webinar: "Proactive Prospecting — Turning an Interruption Into a Sales Conversation"
If you are in sales, you are also in prospecting. Getting in front of the right buyer is the single most crucial element in sales success, yet many sellers struggle to maintain and leverage a consistent prospecting regimen. This webinar, led by Tibor Shanto of Renbor Sales Solutions, will examine: why reps are reluctant to prospect; how to help them overcome this reluctance; a proven process for prospecting success; dealing with email and voicemail; and introducing a means of creating sustained change behaviors in your team. You will learn why looking for need and pain will limit prospecting success, and what you have to introduce into the call if you are going to overcome apathy and complacency in buyers. You will also learn how to deal with the most common objections you will face while prospecting. For more information or to register online, click here.
BTA Managed Services Workshop - Boston, Massachusetts
The BTA Managed Services Workshop has been updated to include the Managed Services Business Model. This model is the first of its kind, specifically for BTA dealers, and has been developed by workshop instructors Mitch Morgan and Chris Ryne of Growth Achievement Partners (GAP) and Continuum. GAP has been assisting dealers in making this important transition since 2009. Continuum is a large, experienced provider of managed services operations to dealers, and currently manages more than 500,000 endpoints. The companies' combined knowledge in the managed services space will allow dealers to walk away with a "time-tested" business model and key metrics to guide success in this important strategic area. Workshop attendees receive free registration to the Sept. 24-25 Grand Slam district event, hosted by BTA East. For more information or to register online, click here.
24-25Grand Slam - A BTA district event hosted by BTA East - Boston, Massachusetts
BTA East will host Grand Slam, open to dealers from across the country, on Sept. 24-25, 2015, at the Boston Marriott Copley Place in Boston, Massachusetts. This event will be a great setting to learn from industry leaders, gather new ideas and network with peers. The event will feature a keynote session by Jeff Hayes of InfoTrends, a panel discussion focused on company culture and your bottom line, and five additional educational sessions presented by industry experts. In addition, there will be time to visit with 30-plus exhibiting sponsors, many of which will hold drawings for great prizes during the event. Dealer attendees can also enter on-site for a chance to win one of five $100 American Express gift cards and be entered into the BTA District Event Sweepstakes. The event will wrap up with a Baltimore Orioles versus Boston Red Sox baseball game at Fenway Park. BTA member dealers receive 2-for-1 registration! For more information or to register online, click here.
29-30SDG Meeting - Dallas, Texas

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.

The August issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

2015 BTA Channel's Choice Report Summary
BTA’s 2015 Channel’s Choice Report Summary is now available for download on the BTA website. Free to BTA members, the summary offers a brief look at the results of the BTA Channel’s Choice balloting process and provides comparisons of how dealers rate the performance and support of each of the industry’s leading hardware vendors, as well as remanufactured cartridge vendors and third-party leasing companies.

Visit for more information.

For more information on other BTA member benefits, visit

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