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Oct. 4, 2016
Issue No. 520


BTA Member Dealers Receive 2-for-1 Registration;
Can Use $150/$250 Discount Codes Received With Membership!


The 2016 Fall Colors Retreat will feature:
• A dealer panel, "2020 — Outlook for the Office Technology Industry,"
moderated by David Ramos of InfoTrends
• Exhibitor round-table discussions
• Three additional educational sessions presented by industry experts
• Time to network with peers & exhibiting sponsors
• A private guided tour of the Biltmore Estate and dinner at the Biltmore's Lioncrest Veranda
on Friday evening, and a cocktail reception and dinner at the hotel on Saturday evening

For more information, click here.



There are a lot of recruiters out there who say they know the Copier/MPS/MNS Channel, but nobody knows it like Copier Careers®.

Over the past 30-plus years we've been in business, the copier industry has evolved in countless ways. Through it all, we've been there to help our clients adapt to changing times. When color was introduced, we were there. When analog gave way to digital, we were there. When standalone machines were replaced by networked devices, we were there. And when the next big change comes along, we'll still be right here, helping copier dealers and professional service providers find the staff they need to keep their businesses moving forward.

More Than Resumes, Candidates®

Learn more about how Copier Careers® can help move your business forward. Visit www.copiercareers.com or call (888) 733-4868.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at brent@bta.org or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Welcomes Seven New Members

BTA's FIX: Cost Management for Service 2.0 Scheduled for Nov. 14
On Nov. 14, the Business Technology Association (BTA) will present FIX: Cost Management for Service 2.0 at BTA member dealership NovaCopy in Nashville, Tennessee.

Canon Congratulates Ray Morgan Company on 60 Years of Business
Canon U.S.A. Inc. has announced that BTA member dealership Ray Morgan Company, an authorized Canon dealer, is in its 60th year of business and has once again secured status as a Canon Advanced Partner.

Distribution Management Expands Western Region Capacity
Distribution Management (DM) has expanded its Fresno, California, distribution center to support customer demand in the Western region.

Panasonic Scanners First to Earn Drummond Hardware Certification
Panasonic System Communications Company of North America has announced that its entire line of document scanner drivers has successfully passed the full Drummond Group Inc. test suite for compatibility with any EMR/EHR, PM and ECM electronic medical records systems.

SYNNEX Launches Strategy to Empower IT Channel Growth in Regulated Industries
SYNNEX Corp. has announced the official launch of a new regulated industries strategy focused on empowering its customers to deploy solutions in key end-user verticals including transportation, health care, utilities and construction.

Continuum Reporting API Allows Integration With Any Third-Party Vendor
Continuum has released the Continuum Reporting API, allowing open access to agent asset data by third-party vendors and Continuum's MSP partners.

Plustek Releases New DMS List
Plustek Technology has published a list of available document management software (DMS) connectors for its eScan A150 and brand-new A250, a standalone network scanner that can scan to DMS, cloud, FTP, email, USB and more, without the use of a PC.

Click here for all recent BTA Hotline articles.


Oct.
12-13
Select Dealer Group Meeting - Seattle, Washington
21-22 Fall Colors Retreat - Hosted by BTA Southeast - Asheville, North Carolina
Planned and hosted by the dealer volunteer leadership team of BTA Southeast, the Fall Colors Retreat will feature a dealer panel, exhibitor round-table discussions and three educational sessions specifically selected for today's office technology dealers. In addition, the event agenda includes great networking opportunities — a private guided tour of the Biltmore Estate and dinner at the Biltmore's Lioncrest Veranda on Friday evening, and a cocktail reception and dinner at the hotel on Saturday evening. Each attendee will also receive a ticket to tour the Biltmore during their free time on Saturday. In addition, there will be time to visit with exhibiting sponsors, many of which will hold drawings for great prizes during the event. Dealer attendees can also enter on-site to be entered into the BTA Events Sweepstakes. BTA member dealers receive 2-for-1 registration and can use their $150/$250 discount codes received with membership. For more information or to register online, click here.
Nov.
14
FIX: Cost Management for Service 2.0 - Nashville, Tennessee
Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches attendees how to determine the actual cost of the service hour (burden rate) and improve overall service department profitability. Workshop instructor Ronelle Ingram will cover first-call completion and proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition their staffs to the realities of solution-based servicing. This is a highly interactive, energetic classroom experience. Come prepared to learn in a fun, relaxed atmosphere. For more information or to register online, click here.
Dec.
7-8
BTA Managed Services Workshop - Santa Ana, California
Have you tried to implement a sales process, but have been unable to move the needle on external growth? Are you looking for answers on how to execute instead of just hearing about what you should do? The BTA Managed Services Workshop has been expanded to one-and-a-half days and now includes the data within the Managed Services Business Model v2.0. This model — the first of its kind — has been developed by workshop instructors Mitch Morgan and Chris Ryne of Growth Achievement Partners (GAP) and Continuum. The companies' combined knowledge in the managed services space will allow dealers to walk away with a "time-tested" business model and key metrics to guide success in this strategic growth area. For more information or to register online, click here.
Dec.
7-9
BTA Sales Management Workshop - Orlando, Florida
The BTA Sales Management Workshop is a career development "must have" for sales management at all levels, and provides the knowledge, skills, process and tools to immediately increase effectiveness and achieve higher levels of success. Taught by well-known industry trainer and facilitator Kim Ward of Learning Outsource Group (LOG), the workshop focuses entirely on the "how-to" skills that will help attendees reach their full potential as great sales leaders and coaches, as well as best practices to build and sustain elite, high-performance sales teams. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.



Click here for more congratulatory videos and videos of the BTA at 90: A Celebration event, held June 10, 2016, at Kansas City Union Station in Kansas City, Missouri.

The October issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.


Click here to view the magazine online.

Click here for the Office Technology archives.


Upcoming Workshop:
Nov. 14, 2016
Nashville, Tennessee


Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches attendees how to determine the actual cost of the service hour (burden rate) and improve overall service department profitability. Instructor Ronelle Ingram will cover first-call completion and proven management and customer service programs to improve morale within a service department. Those struggling with MPS and IT issues can learn new management skills to help transition their staffs to the realities of solutions-based servicing. BTA members can use their $150 or $250 educational discount promo code received with their memberships toward the tuition fee.

Visit www.bta.org/FIX for more information.

For more information on other BTA member benefits, visit www.bta.org/MemberBenefits.


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Your BTA benefits are listed on the BTA website. Be sure to take full advantage of your membership by using the many discount programs and business services BTA offers exclusively for its members. Click here to learn more. Not a member yet? Join online.