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Oct. 24, 2017
Issue No. 571

Submitting a credit app has never been easier! Did you know GreatAmerica Financial Services launched the first-ever app using a mobile device camera to submit credit applications in the financial services industry? SnappShot uses your mobile device camera to snap a picture of the customer's business card to submit a credit application. It also creates and sends financing quotes via email or text. It's available in the Apple App Store and on Google Play for Android.

Use the latest technology to:

• Access quick payment quotes while face-to-face with your customer
• Submit super-quick credit applications while on the go
• Take a picture of your customer's business card, eliminating typing their info

Doing business with GreatAmerica is easy! Contact us today to learn how your dealership might benefit from our technology and services. Email

Or check out the video on our SnappShot App for more info!

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

Donnellon McCarthy Enterprises Acquires NOE Office Equipment
BTA member Donnellon McCarthy Enterprises (DME) has announced its acquisition of NOE Office Equipment, located in Parkersburg, West Virginia.

James Imaging Systems Acquires Ross Imaging's Wisconsin Branches
BTA member James Imaging Systems of Brookfield, Wisconsin, has announced that it has acquired the Wisconsin-based operations of Ross Imaging LLC of Illinois.

Lexmark Names New President & CEO
Lexmark has announced that its board of directors has unanimously selected Richard (Rich) Geruson as Lexmark president and CEO, effective Oct. 23.

Marco Receives Fast 50 Award From Minneapolis/St. Paul Business Journal
BTA member Marco was named a Fast 50 company for the fourth year in a row by the Minneapolis-St. Paul Business Journal.

Depot International Opens New Distribution Centers
Depot International (DPI) has announced the opening of additional distribution centers in Aurora, Colorado, and Oak Creek, Wisconsin.

PrintReleaf Plants 500,000th Standard Tree
PrintReleaf has announced that more than 500,000 standard trees have been planted as part of its certified reforestation program.

Canon Reaches Yearly Milestone With Arbor Day Foundation
In its ongoing efforts to help protect the planet, Canon U.S.A. Inc. continues its commitment to the Arbor Day Foundation's "Replanting Our Forests" program, reaching its 2017 goal of helping to contribute to the distribution and planting of 50,000 trees this year.

Lexmark Introduces Supply Chain Document Optimization for Manufacturing
Lexmark International Inc. has announced the availability of Lexmark Supply Chain Document Optimization for Manufacturing, a solution that leverages the Lexmark Smart multifunction printer platform and streamlines manual processes to help manufacturers gain visibility into supply chain logistics, consolidate devices, increase productivity and lower costs.

Click here for all recent BTA Hotline articles.

Building My Business Webinar: "'My Friend' Has This HR/Employment Issue … "
Surely you have never experienced any issues with potential candidates, employees or ex-employees, but you have heard horror stories from a "friend" in the business, right? During this webinar, you will have the chance to submit those questions (for your "friend"), and tap into the experience and knowledge of industry experts on employment and human resources concerns. Whether your question is related to hiring, interviewing, compensation matters, non-competes, reference checks or disciplinary measures, Sally Brause of GreatAmerica Financial Services Corp. and BTA General Counsel Bob Goldberg will share best practices to help guide you in the right direction. These can be sticky or, at best, unclear subjects to navigate on your own (or, should we say, for your "friend" to navigate on his [or her] own). Take advantage of these HR and employment experts. For more information or to register online, click here.
BTA Managed Services Workshop - Phoenix, Arizona
Are your managed IT services sales or profitability numbers not meeting expectations? Have you just entered the market — or are planning to — and need to make up for lost time and avoid mistakes? No matter where you are in your MSP maturity, the one-and-a-half-day BTA Managed Services Workshop will benefit your business, and now has been expanded to include the data and critical success factors within the Managed Services Business Model, vCIO development, trends in MSP M&A and incorporating third platform services like hosted voice into your offering. Mitch Morgan and Chris Ryne of Growth Achievement Partners (GAP) will share their experience in both the office equipment and MSP spaces to allow attendees to walk away with a time-tested process, tools and metrics for capitalizing on this market opportunity. For more information or to register online, click here.
14 Building My Business Webinar: "Service Profitability: Where Does it Begin?"
There are many ways to increase service profitability from the top down — cutting manpower, parts budgets, etc. But where does profitability really begin? While marketplace pressure may have an effect on service pricing, the service department must be heavily engaged in cost containment to ensure profitability. In actuality and aside from the revenue aspect, profits begin at the machine level and are ultimately controlled by the technician's ability to properly diagnose issues and resolve them on the first service call while also performing any necessary maintenance at the same time. In this webinar, Jack Duncan of Jack Duncan Consulting will share his insight and advice with dealers seeking to increase their service profitability. For more information or to register online, click here.
BTA Strategic Sales Semester
The industry is shifting from transactional to strategic sales, and sales reps need new skills for this transition. Determining which accounts and opportunities require a transactional approach and which require a strategic approach is a skill required to be successful today and into the future. The BTA Strategic Sales Semester, taught by Mitch Morgan and Chris Ryne of Growth Achievement Partners, consists of 13 online training sessions held every other week over six months. These sessions are 45 to 60 minutes in length and geared to specific parts of the sales process. Each module includes skill-building exercises and field-based activities reps will be asked to complete. Participants will also receive the modules in an app so they can listen to training anytime, anywhere, and repeat sessions or establish a library for future use. For more information or to register online, click here.
25 Building My Business Webinar: "The Great Industry Reboot"
The office technology industry has gone through significant transformation over the years, moving from analog to digital, to solutions and services. At the same time, our industry has been able to overcome significant changes and challenges from forces within and some that have been out of our control. Keypoint Intelligence has embarked on a study that will look at each manufacturer’s new strategies and will be talking to senior management in these organizations to understand how their new strategies will impact the market. Additionally, Keypoint Intelligence will be conducting a survey to see how and if these new strategies will impact channel businesses or their decisions to partner or part with suppliers in the future. This webinar, led by Randy Dazo of Keypoint Intelligence-InfoTrends, will review the results from this research — both the manufacturer interviews, as well as the channel's views. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Industry Calendar.

The October issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Building My Business Webinar Series

Free to BTA members, BTA's monthly Building My Business webinars, presented by industry experts, are designed to help dealers improve the management of their companies, take full advantage of market opportunities and, ultimately, improve their bottom lines. BTA currently has webinars scheduled through February 2018 with topics ranging from HR and employment issues to service profitability and sales force performance. Past webinars, including PDFs of PowerPoint slides and videos, are also available to members in the Building My Business archives.

Visit for more information.

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