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Oct. 31, 2017
Issue No. 572

CIT Equipment Finance

CIT Equipment Finance develops and administers equipment financing and leasing programs for manufacturers, dealers and resellers that are designed to help them increase their top- and bottom-line performance. It also acquires finance/lease portfolios. Through these programs, CIT Equipment Finance provides a variety of financing and value-added services, including 1:1 servicing of major account customers, FlexAbility™ (flexible solutions for selling and invoicing), and systems integration with our vendors to lower their operational expenses and increase lessee satisfaction.

Our mission is to make our clients successful. We do this by aligning with their goals and initiatives, integrating through technology, and putting the right people in place to make it easy to do business and deliver a positive customer journey at every touchpoint. Contact us to learn more about how we can benefit you.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

Impact Acquires Lance Allen Document Solutions
BTA member Impact has announced the acquisition of Lance Allen Document Solutions (LADS) of Los Angeles, California.

Konica Minolta Launches All Covered Managed Voice
Konica Minolta Business Solutions U.S.A. Inc. (Konica Minolta) has debuted its Managed Voice service offering as part of its All Covered IT services portfolio.

Square 9 Announces Encompass 2018
Square 9 Softworks has announced Encompass 2018, to be held Oct. 3-5, 2018, at the Gaylord Opryland Resort & Convention Center in Nashville, Tennessee.

Sharp Business Systems Named Partner of the Year by Continuum
Sharp Business Systems was named Partner of the Year by Continuum.

Ricoh's Diversity and Social Responsibility Council Ranked in Top 20 of Diversity Programs
Ricoh USA Inc. has been recognized as one of the top 20 organizational diversity councils in the United States as part of the 9th Annual ERG & Council Honors Awards.

Print Audit Releases 2015-2016 Comparative Industry Printing Statistics
Print Audit has released two powerful Insight BI dashboards that compare user, document and industry vertical print data for 2015 and 2016.

HP Introduces 24-Inch HP DesignJet T830 MFP
HP Inc. has announced the new HP DesignJet T830 24-inch MFP, an ultra-compact, versatile large-format printing solution for architects, engineers and construction teams to seamlessly collaborate on-site and across sites by printing, copying, scanning and sharing plans with a single device.

CIG Sponsoring The Cannata Report's 32nd-Annual Awards & Charities Dinner
Clover Imaging Group (CIG) has announced its sponsorship of The Cannata Report's 32nd-Annual Awards and Charities Dinner, which will take place on Thursday, Nov. 2, 2017, at The Madison Hotel in Morristown, New Jersey.

SolarWinds Launches Mail Assure
SolarWinds MSP has announced the launch of SolarWinds Mail Assure, a cloud-based email malware protection and spam filtering solution that acts as a protective layer for all incoming and outgoing email.

Click here for all recent BTA Hotline articles.

Building My Business Webinar: "'My Friend' Has This HR/Employment Issue … "
Surely you have never experienced any issues with potential candidates, employees or ex-employees, but you have heard horror stories from a "friend" in the business, right? During this webinar, you will have the chance to submit those questions (for your "friend"), and tap into the experience and knowledge of industry experts on employment and human resources concerns. Whether your question is related to hiring, interviewing, compensation matters, non-competes, reference checks or disciplinary measures, Sally Brause of GreatAmerica Financial Services Corp. and BTA General Counsel Bob Goldberg will share best practices to help guide you in the right direction. These can be sticky or, at best, unclear subjects to navigate on your own (or, should we say, for your "friend" to navigate on his [or her] own). Take advantage of these HR and employment experts. For more information or to register online, click here.
Building My Business Webinar: "Service Profitability: Where Does it Begin?"
There are many ways to increase service profitability from the top down — cutting manpower, parts budgets, etc. But where does profitability really begin? While marketplace pressure may have an effect on service pricing, the service department must be heavily engaged in cost containment to ensure profitability. In actuality and aside from the revenue aspect, profits begin at the machine level and are ultimately controlled by the technician's ability to properly diagnose issues and resolve them on the first service call while also performing any necessary maintenance at the same time. In this webinar, Jack Duncan of Jack Duncan Consulting will share his insight and advice with dealers seeking to increase their service profitability. For more information or to register online, click here.
BTA Sales Management Workshop
The BTA Sales Management Workshop is a career development "must-have" for sales management at all levels, and provides the knowledge, skills, processes and tools to immediately increase effectiveness and achieve higher levels of success. Taught by well-known industry trainer and facilitator Kim Ward of Learning Outsource Group (LOG), the workshop focuses entirely on the "how-to" skills that will help each attendee reach his (or her) full potential as a great sales leader and coach, as well as best practices to build and sustain elite, high-performance sales teams. For more information or to register online, click here.
22 BTA Strategic Sales Semester
The industry is shifting from transactional to strategic sales, and sales reps need new skills for this transition. Determining which accounts and opportunities require a transactional approach and which require a strategic approach is a skill required to be successful today and into the future. The BTA Strategic Sales Semester, taught by Mitch Morgan and Chris Ryne of Growth Achievement Partners, consists of 13 online training sessions held every other week over six months. These sessions are 45 to 60 minutes in length and geared to specific parts of the sales process. Each module includes skill-building exercises and field-based activities reps will be asked to complete. Participants will also receive the modules in an app so they can listen to training anytime, anywhere, and repeat sessions or establish a library for future use. For more information or to register online, click here.
25 Building My Business Webinar: "The Great Industry Reboot"
The office technology industry has gone through significant transformation over the years, moving from analog to digital, to solutions and services. At the same time, our industry has been able to overcome significant changes and challenges from forces within and some that have been out of our control. Keypoint Intelligence has embarked on a study that will look at each manufacturer’s new strategies and will be talking to senior management in these organizations to understand how their new strategies will impact the market. Additionally, Keypoint Intelligence will be conducting a survey to see how and if these new strategies will impact channel businesses or their decisions to partner or part with suppliers in the future. This webinar, led by Randy Dazo of Keypoint Intelligence-InfoTrends, will review the results from this research — both the manufacturer interviews, as well as the channel's views. For more information or to register online, click here.
BTA Managed Services Workshop - Phoenix, Arizona
Are your managed IT services sales or profitability numbers not meeting expectations? Have you just entered the market — or are planning to — and need to make up for lost time and avoid mistakes? No matter where you are in your MSP maturity, the one-and-a-half-day BTA Managed Services Workshop will benefit your business, and now has been expanded to include the data and critical success factors within the Managed Services Business Model, vCIO development, trends in MSP M&A and incorporating third platform services like hosted voice into your offering. Mitch Morgan and Chris Ryne of Growth Achievement Partners (GAP) will share their experience in both the office equipment and MSP spaces to allow attendees to walk away with a time-tested process, tools and metrics for capitalizing on this market opportunity. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Community Calendar.

The October issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Building My Business Webinar Series

Free to BTA members, BTA's monthly Building My Business webinars, presented by industry experts, are designed to help dealers improve the management of their companies, take full advantage of market opportunities and, ultimately, improve their bottom lines. BTA currently has webinars scheduled through February 2018 with topics ranging from HR and employment issues to service profitability and sales force performance. Past webinars, including PDFs of PowerPoint slides and videos, are also available to members in the Building My Business archives.

Visit for more information.

For more information on other BTA member benefits, visit

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