SolarWinds N-able Adds New Remote Control Access & Support Platform for MSPs
Tuesday, October 20, 2015
SolarWinds N-able has announced a new remote control access and support platform that allows managed service providers (MSPs) on-demand, secure remote access to their customers' computers. The new cloud-based software is called SolarWinds N-able MSP Anywhere and was acquired as part of the company's recent purchase of BeAnywhere.
"MSP Anywhere enables our channel partners to deliver exceptional service and support to their clients' workstations and servers at any time, from virtually anywhere in the world," said JP Jauvin, general manager, SolarWinds N-able. "MSP Anywhere simplifies service engagement and makes it more profitable for MSPs to deliver help-desk services and repair or administer remote systems."
Engineered for use by IT support and services organizations, MSP Anywhere provides quick connection times, a powerful administration console and a rich feature set. MSP Anywhere was developed in the cloud and offers unique peer-to-peer technology that allows for instant and on-demand remote support and access to Windows PCs and Macs, as well as iOS and Android-based mobile devices from virtually any device. The MSP Anywhere console enables users to manage incoming requests and provides greater collaboration with fellow technicians to speed resolution times and deliver real-time customer support as needed.
"With the introduction of MSP Anywhere, we've answered the call from our partners and MSPs for a fully featured, cloud-based remote control service that is secure, easy-to-use, reliable and cost effective," Jauvin said. "Whether it's used as a standalone service or combined with SolarWinds N-able N-central or SolarWinds N-able MSP Manager, we believe MSP Anywhere will bring immediate value to the IT channel and the hundreds of thousands of small to medium-sized businesses they serve."
SolarWinds N-able MSP Anywhere is available now. The cloud service is sold on a per month/concurrent technician subscription basis. Pricing is available online.