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Samsung Holds U.S. Master Tech Contest for Printer Service Engineers

Tuesday, October 27, 2015  
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Samsung Electronics' Printing Division held its first Master Tech Contest Oct. 22-23 in Ridgefield Park, New Jersey.

The contest invited service engineers from its channel partners who have completed Samsung's printer service training program with exceptional performance. With more than 180 technicians passing Samsung's training, the company selected the top 13 of these "Master Technicians" to compete in troubleshooting tasks on Samsung's flagship multifunction printer, the MultiXpress 7.

"The Samsung service-trained engineers are valuable assets, as they're the ones that prove Samsung's brand commitment to the consumer," said Matt Smith, vice president of printing solutions for Samsung Business, Samsung Electronics America. "This event was held in appreciation of their efforts and to reward our most skilled engineers. It was also an opportunity to learn while sharing best practices."

Three winners were selected based on their performance in the contest tasks and were rewarded with awards and cash prizes.

"I'm honored to receive this award," said Adam Doyle, Shenandoah Valley Office Equipment, Verona, Virginia. "I’ve been working as a service technician for four years and it's rewarding to have my skills acknowledged. I enjoy working on Samsung print devices because they are so easy to service, and Samsung is always providing instructional materials and support for its engineers."

Samsung equips engineers with various tools that speed up and simplify the printer error troubleshooting process, which is especially important in business environments. As such, Samsung continues to create innovative support systems that help partners achieve business growth.

In July 2014, Samsung launched one of the industry's first mobile applications for repairing printers, the Smart Printer Diagnostic System, with videos on how to diagnose and troubleshoot Samsung printers. At the end of this year, it will release Smart Update, a firmware update application, and Remote Call, a remote service application that allows an engineer to remotely fix a customer's printer.

"We place great importance on our partnership with channel dealers," Smith said. "That's why we invest in creating these new solutions that help them provide the best service to their customers. We'll keep working closely with our partners to not only strengthen service capability, but improve our business on a global level."

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