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Canon Expands Mobile Print Options With AirPrint Support

Tuesday, December 01, 2015  
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Canon U.S.A. Inc. has announced that the imageRUNNER ADVANCE 500iF/400iF monochrome MFPs can now support Apple AirPrint wireless technology, enabling direct printing from iPhone, iPad and iPod touch. A printer firmware update is necessary for the AirPrint feature to function with these imageRUNNER ADVANCE systems.

The imageRUNNER ADVANCE 500iF/400iF systems join the growing number of Canon products that are AirPrint compatible. AirPrint wireless technology allows users to wirelessly print photos, emails, Web pages and documents without the need to download and install additional print drivers or interfaces.

In other news, Canon U.S.A. Inc. has announced that for the seventh consecutive year its Technical Support Center has earned the "Center of Excellence" certification by BenchmarkPortal.

BenchmarkPortal designates the "Center of Excellence" certification to customer service call centers that rank in the top 10 percent of the call centers surveyed. Companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, employee satisfaction ratings, and cost- and quality-related evaluations.

The Technical Support Center provides advanced support services to Canon U.S.A.'s network of direct and non-direct sales channels covering a wide range of products and solutions, including the imageRUNNER ADVANCE, imagePROGRAF, VarioPrint and imagePRESS product lines.

"Canon U.S.A. is proud to offer 100-percent U.S.-based customer service and support for all of the products it distributes and we are honored that our efforts at our Technical Support Center have been consistently recognized by BenchmarkPortal," said Leroy Farrell, vice president and general manager, Engineering Services and Solutions Division, Canon U.S.A. Inc. "We continue to strive to provide the highest level of personalized technical support for all of our customers. Receiving this certification for the seventh consecutive year exemplifies Canon U.S.A.'s commitment to customer service excellence."

"Contact centers that achieve certification are remarkable in their ability to balance a commitment to service excellence with cost-effective service strategies," said Bruce Belfiore, CEO, BenchmarkPortal. "We certified Canon U.S.A.'s Technical Support Center as a Center of Excellence after evaluating its effectiveness and efficiency in interacting with its customers. We applaud their commitment to superior customer service."

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