SolarWinds N-able Launches N-central 10.2
Tuesday, April 19, 2016
SolarWinds N-able has announced SolarWinds N-able N-central 10.2. The new release enhances service delivery with the introduction of MSP Connect, a remote support and access feature based on the MSP Anywhere platform SolarWinds N-able acquired last fall.
With the addition of MSP Connect, a remote support and access solution built for speed, reliability and security, SolarWinds N-able's MSP partners will be able to better respond to customers and with greater ease, efficiency and measure. MSP Connect is included free of charge with N-central 10.2 licensing.
"To be more efficient and exceptional in the eyes of their customers, IT service providers must have a reliable remote support solution that provides quick and secure access for administration and configuration of remote servers and workstations," said JP Jauvin, general manager, SolarWinds N-able. "Our latest version of the N-central platform offers a comprehensive remote support and access tool set that integrates with the high caliber of IT service functionality and reporting that IT service providers have come to expect from SolarWinds N-able."
With multi-monitor support, chat, file transfer, various resolution depths and more, MSP Connect is designed for those MSPs whose customers demand fast, efficient IT service. The software not only lets MSPs access and control their customers' systems quickly, but also analyze and remediate issues within the remote control console, rather than taking the time to move between applications to execute commands.
MSP Connect activates with the N-central agent, making deployment fast, automated and capable of delivering improved connection speeds. For added convenience, it self-updates without the need for onsite work to keep the remote control tool up to date.
"MSP Connect is so much faster, so much more reliable and has so many more features," said Steve Berlo, service manager, King Office Service Inc., a SolarWinds N-able partner. "I'm very happy with it, my techs are happy and, most importantly, my customers are happy."
N-central 10.2 and MSP Connect introduce cross-platform support for PC and Mac environments, and do not require any network changes for implementation in typical operating environments.
The new 10.2 release follows a series of N-central advancements by SolarWinds N-able. Earlier this year, it launched N-central 10.1, featuring seamless integration with SolarWinds N-able MSP Manager, the company's born-in-the-cloud IT service management platform. The integration makes it easy for SolarWinds N-able's MSP partners to take advantage of MSP Manager and assists its MSP partners in running an efficient, effective and profitable business using centralized customer knowledge management, simplified ticketing, easy time-tracking, and fast and efficient billing.