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BTA Hotline: News

Jack Duncan Joins BEI Services

Monday, July 11, 2016  
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BEI Services Inc. has announced that industry veteran Jack Duncan has joined the BEI team. Duncan will be responsible for heading up the recently announced REACH Leadership Development Academy.

From the start of his career, he has played an integral role in various positions within the office technology industry. Duncan has held service management, technical management, director of service and vice president of service positions at prominent dealerships and manufacturers, including Ricoh Corp. and ASI Business Solutions in Dallas, Texas. In addition, he held a position on the board of the OMD user group, teaching many classes before opening his own consulting firm, JDC – Jack Duncan Consulting, where Duncan developed and taught Service Managers University and consulted with dealerships nationwide. Most recently, he took a position as vice president of service for Standley Systems, transitioning the service department from good to elite.

"I am very proud and honored to join BEI Services, heading up the REACH Leadership Development program," Duncan said. "I feel that the BEI Services Technician Assessment Program, and the soon-to-be-released Accountability Module, are the most effective tools for developing world-class service technicians and improving overall operational performance in the industry today."

"We could not ask for a greater asset with more well-rounded and real-world experience than Jack to usher in the next era of leadership development training incorporating REACH principles," said Bud Karakey, vice president of operations, BEI Services. "Jack has taught hundreds of managers throughout his career, making him the most qualified candidate to ensure a successful outcome for everyone who attends the REACH Leadership Development Academy. We are very excited for the future and to have a tour de force like Jack representing BEI Services."

Duncan will be hosting the first REACH Leadership Development Academy in Oklahoma City, Oklahoma, in September 2016. If you have questions regarding this event, please email

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