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BTA Hotline: News

docSTAR Announces New Leadership

Tuesday, August 2, 2016  
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docSTAR has announced that Mark Sanges has joined the company as its software customer support manager. Sanges assumes the role vacated by Tim LaJeunesse, who was promoted to a new role in the R&D department as dev/ops manager.

"Mark has more than 20 years of experience in the technology field, managing software support teams and complex projects to docSTAR," said Tom Franceski, president and CEO, docSTAR. "We are confident that Mark will continue to deliver the kind of fantastic experiences our customers have come to rely upon, and we are excited to see the innovation he will bring to the department."

Sanges' prior experience includes five years with McKinsey & Company in technical support services, 12 years with Answerthink as senior technologist in Atlanta, Georgia, and four years with CDPHP in upstate New York in various positions, including director of technical operations.

In June, LaJeunesse assumed the role of dev/ops manager to oversee the growth and maintenance of the IT infrastructure supporting the docSTAR eclipse web-based application. He led docSTAR's customer support team for 11 years and has held various positions throughout his tenure with the company, including support, professional services and managing our hosted offerings.

"Tim's deep understanding of docSTAR's product, infrastructure and commitment to our customers makes him the perfect leader for our dev/ops position," Franceski said. "Tim has proven experience in our organization and will use that expertise to help us deliver products that empower our customers to make better business decisions and get a positive return on investment in their technology investments."

Since the release of docSTAR eclipse ECM and its signature Smart AP Automation Platform in August 2012, docSTAR has grown globally by more than 30 percent per year. The company's software is built for the web and delivers deployment choice via software installed on-premises or as a cloud-hosted offering for any industry, including insurance, financial services, health care, real estate, manufacturing, legal, non-profit, education and the public sector. Due to this growth, docSTAR has recently added positions in its support, professional services, development, QA and sales organizations across the continental United States.

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