ConnectWise Announces Enhancements to Its Remote Control Solution
Monday, August 22, 2016
ConnectWise has announced a number of significant advances for ScreenConnect, its all-in-one solution for remote support, remote access and remote meetings. Beginning immediately, ScreenConnect users have access to a more intuitive user interface, a broad range of communications enhancements, and a more consistent experience across mobile devices and operating systems.
"The idea behind 6.0 is to give ScreenConnect partners — whether they operate a one-person business or are part of a large enterprise team — the ability to significantly increase efficiency and better serve their own clients," said Jeff Bishop, general manager, ScreenConnect. "The long list of enhancements that are part of this latest release are all designed to meet our partners' needs for a high-quality remote support solution that helps them solve problems fast but does not sacrifice security or break the bank."
Innovations in this latest release of ScreenConnect, which is used by more than 15,000 companies in 178 countries, include:
Bishop says additional ScreenConnect enhancements provide faster connection times and speedier sessions, and more opportunities to customize how the solution works for the end user.
- User interface (UI) redesign: The redesigned web UI provides a more intuitive workspace that makes it easier for technicians to work with multiple groups, navigate between machines, find additional information as needed and more.
- Communication improvements: Enhancements include a new indicator light and audible alert to notify technicians when a guest needs assistance, giving technicians the freedom to work in other pages or applications without missing a request. A new chat widget provides guests with the option to a chat with a technician before fully connecting to a session.
- Mobile device and operating system upgrades: A number of operating system upgrades, including the addition of a personal toolbox, gives technicians on Mac and Linux operating systems an experience on par with Windows. Technicians also now have unattended access for Android devices.
"Not only can partners easily change ScreenConnect from English to a multitude of other languages and better meet the needs of their end users, they also have the ability to implement their own company branding across the platform to increase visibility and build recognition for their own businesses," Bishop said.