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BTA Hotline: News

eesyQ Announces Integration With ConnectWise

Tuesday, November 14, 2017  
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eesyQ has announced an integration with ConnectWise. eesyQ enables companies to order or request service in two clicks via mobile or online, and also provides an intuitive and centralized job-ticket collaboration workflow between a company, its assets, workers and all the relevant suppliers, thus eliminating service portals and reducing inbound call center demand and email support "snowstorms."

"The cost of current communication methods with suppliers is too high," said Jan de Kesel, president and CEO, ISN-Partners Ltd. "eesyQ enables service requests in two clicks via a mobile app, from any location, for any asset, to any supplier at any time, which enables your colleagues to use 100-percent of their time for core operations. Customer preferences are changing rapidly, mostly due to the rise in adoption by business and consumers of mobile technology. Our technology will empower your workforce, and provide them with the tools to automate and simplify their routine tasks. Creating satisfied customers, service excellence and harmony within your collaborative environment."

eesyQ is a collaborative platform that enables intuitive management of all the assets and service contracts within an organization. The mobile technology app means it can be used within any type of business setting, even if no one uses PCs or has a desktop.

eesyQ centralizes assets and supplier management communication in one mobile app. The tool enables both end users and service providers to directly communicate with each other, thus eliminating unused customer web portals or other communication channels, such as phone calls or emails. The result is massive time savings by eliminating unnecessary telephone calls and emails.

Service requests can be dispatched to the appropriate contact at suppliers in only two clicks. Companies can visualize all assets on interactive floor plans.

All communication can be connected to the existing systems used by the service provider or the customer (ERP, job ticketing, etc.).

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