Fall Colors Retreat Educational Sessions |
![]() Fall Colors Retreat Educational Sessions Educational Sessions: Recruiting Best Practices — Developing a Recruiting Strategy for Your Dealership R. Thomas Bruguiere, vice president of recruitment, Crawford Thomas Recruiting Recruiting sales professionals can be an ongoing challenge, no matter how large or small your dealership. Knowing how to effectively recruit, train and onboard employees is vital to your organization's growth and success. By learning new and unique best practices regarding the recruiting process, you can attract better talent to your organization and eliminate turnover. It is important to have the right interview process and procedures in place at your dealership that will assist in the screening process. During this session, Bruguiere will educate participants on best practices regarding the recruiting process to better their dealerships' hiring efforts. ![]() Optimizing Your Service Operation to Reduce Expenses & Satisfy Your Customers Ken Staubitz, national sales manager, BEI Services There is a fine line in managing an effective and profitable office technology service operation while providing exceptional service in order to satisfy one's customer base. On average, each technician is in contact with three to four customers per day, so it is imperative that the organization puts its best foot forward to ensure the customer is satisfied. A return trip to a client site comes at a cost to your organization and can jeopardize a customer relationship. This session will review the best practices to ensure effective and profitable service and will provide ways to ensure your service team is communicating effectively with your customers. ![]() Managed IT Is Not For Me … Or Is It? Lindsay Dick, director of sales, Collabrance As a dealer, you may be thinking, "Managed IT services is not for me" or "It sounds too complicated." While transitioning to a managed IT services model is not easy, with the right commitment, support and resources, you can lower the barriers to entry and make it easier. Lindsay Dick, director of sales for Collabrance LLC, will share strategies for success to move into managed IT, including the critical elements of the business plan and financial model, technical operations and sales. From best practices on pricing/protecting margins, to a standard technology stack to hiring, you will hear how many dealers have made a smooth transition and what your dealership should consider before writing off managed IT services as "not for me." ![]() Round-Table Discussion: Additional Revenue Sources from Service Facilitated by the BTA Southeast leadership team In this round-table discussion, focused on additional revenue sources from service, attendees will be able to ask questions of and receive answers from the BTA Southeast leadership team and their peers. Attendees will also be able to share ideas with the group and receive feedback. |