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May 22, 2018
Issue No. 599

The Hotel Discount Deadline is May 29 —
Register & Reserve Your Room Today!

BTA Member Dealers Receive 2-for-1 Registration;
Can Use $150/$250 Discount Codes Received With Membership!

The 2018 Gateway to Success event will feature:
• A keynote address led by Steve Nudelberg — author, trainer, consultant,
speaker, salesman & entrepreneur
• A featured educational session on how technology is reshaping the world
• Six additional educational sessions led by industry leaders
• Time to network with peers and exhibiting sponsors, including during
a welcoming reception and breaks
• A Colorado Rockies versus Texas Rangers baseball game at Globe Life Field

For more information, click here.

What Is Clover Services Group?

Clover Services Group offers a comprehensive suite of business services to help companies grow their businesses, help them engage new prospects and make their companies more profitable. Whether they are in need of digital marketing, managed print service training, implementation, management, printer repair and customer support training, or a custom-branded help desk, Clover Services Group provides a solution to fit customers' individual needs by increasing profitability and allowing them to stay competitive in an ever-changing market.

Clover Services Group's goal is to help its customers with everything they need to attract new prospects, provide outstanding support and service, and maintain efficiency and profitability.

To view the full Clover Services Group offering, please visit

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

Xerox Announces John Visentin as New CEO
Xerox has announced that its board of directors has appointed John Visentin as CEO.

Konica Minolta's All Covered Acquires MacProfessionals
Konica Minolta Business Solutions U.S.A. Inc. has announced its acquisition of Macprofessionals Inc.

Clover Launches New Business Services Division, Clover Services Group
Clover Technologies Group has announced the launch of its newest division, Clover Services Group.

Ricoh Unveils New Production Solutions
Ricoh USA Inc. has unveiled additions to its commercial & industrial printing business group portfolio.

Lexmark Receives Better Buys Awards
Lexmark has announced that Better Buys has awarded two of its products with Better Buys' Editor's Choice Awards, as well as named another product its 2018 Innovative Product of the Year.

Epson Introduces WorkForce Pro WF-C8000 A3 Printer Series
Epson America Inc. has announced the new WorkForce Pro WF-C8000 A3 Printer Series.

Brother Broadens Portfolio of Services & Workflow Solutions
Brother International Corp. has announced an expanded portfolio of personalized service and solutions offerings designed to meet the needs of mid- to large-sized customers.

EFI Releases DFE for Ricoh Pro C9200/C9210 Digital Color Presses
Electronics For Imaging Inc. (EFI) has announced a new EFI Fiery digital front end (DFE) designed to drive the new RICOH Pro C9200/C9210 Graphic Arts Edition series of digital color production presses.

Click here for all recent BTA Hotline articles.

Building My Business Webinar: "Put the Carrot Where You Want Your Team to Go"
In many cases, compensation plans reward behavior that is bad for the company. This webinar, led by business coach Ken Edmonds, will focus on why most existing compensation plans do not achieve the desired results. Edmonds will show how a dealer can align his (or her) compensation plan with what his company needs, and improve profitability and customer satisfaction. The focus of this webinar will be on the sales and service departments. For more information or to register online, click here.
5-6 ProFinance 2.0 - Bloomington, Minnesota
Over the last 16 years, the principles of ProFinance have dramatically improved the performance of hundreds of dealerships. Now, with color, connectivity, software, managed print services (MPS) and managed network services (MNS), the business has changed — and ProFinance has changed with it. Taught by John Hey and Todd Johnson of Strategic Business Associates, ProFinance 2.0 incorporates these changes into the industry model, including benchmarks for MPS. With more than 30 key benchmarks, this management tool will help you and your team achieve double-digit operating income. For more information or to register online, click here.
14-15 Gateway to Success - Hosted by BTA Mid-America - Fort Worth, Texas
Planned and hosted by the dealer volunteer leadership team of BTA Mid-America, the Gateway to Success event is open to office technology dealers from across the country. The event will feature: a keynote address led by Steve Nudelberg — author, trainer, consultant, speaker, salesman & entrepreneur; a featured educational session on how technology is reshaping the world; six additional educational sessions led by industry leaders; time to network with peers and exhibiting sponsors, including during a welcoming reception and breaks; and a Colorado Rockies versus Texas Rangers baseball game at Globe Life Field. Dealer attendees can also enter the BTA Events Sweepstakes on-site. BTA member dealers receive 2-for-1 registration and can use their $150/$250 discount codes received with membership. For more information or to register online, click here.
FIX: Cost Management for Service 2.0 - Dayton, Ohio
Successful BTA dealers use their service departments to maintain profit margins as new equipment sales margins decline. FIX, BTA's popular service workshop, teaches attendees how to determine the actual cost of the service hour (burden rate) and improve overall service department profitability. Workshop instructor Ronelle Ingram will cover first-call completion and proven management and customer service programs to improve morale within your service department. Those struggling with MPS and IT issues can learn new management skills to help transition their staffs to the realities of solution-based servicing. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Community Calendar.

The May issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Cayan Credit Card Processing

For nearly 20 years, Cayan has offered a variety of secure payment options that can be scaled to meet the challenges you face today — and tomorrow. Cayan's free statement analysis provides a clear picture of what you are paying and what you can save. It evaluates whether your account is set up to maximize your bottom line; looks at your pricing structure to make sure you are not paying more than necessary; details the industry-required monthly fees and separates the bogus fees that go to your processor; and provides a detailed comparison that rolls all of your fees up and compares it to what Cayan can save you.

BTA members receive a $100 dues credit when they sign up with Cayan.

Visit for more information.

For more information on other BTA member benefits, visit

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