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BTA Service Troubleshooting Training
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The course consists of six video modules, quizzes, written material and checklists for use in the field. The cost of the course provides one year of access to the modules.

 Export to Your Calendar 1/20/2020 to 1/20/2021
When: Self-paced videos
Where: United States


Online registration is available until: 6/30/2020
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Taught by veteran service manager Ken Edmonds, this self-paced, video-based course covers all aspects of troubleshooting, starting with what troubleshooting is and the processes that are involved. The course consists of six video modules, quizzes, written material and checklists for use in the field. The cost of the course provides one year of access to the modules.


Edmonds has created a mantra for technicians: "What is the problem? What can cause the problem? And how I can I test it?" This mantra helps a technician be more thorough in the methods he (or she) uses, rather than just throwing parts at a machine until he solves the problem. Too many times, technicians mistake a symptom for a problem and try to solve the symptom.

In this course, Edmonds will help the technician see how to collect all the symptoms and use that information to narrow his focus until he sees what the actual problem is. The next step is to identify all of the factors that can cause the problem. Finally, the last step is using identifying tests that can help determine which of the possible causes is, in fact, the cause of the issue.

The videos are primarily PowerPoint presentations, but include stories from Edmonds' time in the industry that illustrate specific aspects of the area under discussion. There are specific modules that deal with troubleshooting the process section, paper-feed issues and error codes. Click here for sample videos. 

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