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BTA Service Success Training - Pacific/Mountain Time
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BTA Service Success Training - Pacific/Mountain Time

When: Wednesday, April 22, 2020
8:00 a.m. Pacific/9 a.m. Mountain
Where: United States

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Member Tuition: $995*
(Second attendee from the same dealership: $895. Third or additional attendees from the same dealership: $795. Discounts do not apply to additional attendee registrations.)

Non-member Tuition: $1,425 (Includes a one-year BTA dealer membership.)

*BTA members may apply their $150 educational discount received with their membership toward this workshop. Redeem your discount when registering by entering promo code: $150Discount.


Taught by veteran service manager Ken Edmonds, this is the first training program for supervisors and managers that addresses the fundamentals of supervision and management. The online format, with live lecture and discussion, allows your supervisors and managers to continue working in their jobs and learn at the same time. 

The program covers the following areas:

  • Introduction to Supervision and Management
  • Leading and Improving the Team
  • Working with Other Departments
  • Service Department Costs
  • Identifying Areas for Improvement
  • Time Management
  • Dealing with Customers
  • Understanding and Using Service Metrics
  • Service Role in the Dealership

This training program approaches the art and science of dealer service management at a near-college level. There is assigned reading and collaborative projects for students to develop the skills they are learning. Since the program is conducted online, students can begin to apply the things they learn immediately. This program runs for 15 weeks, meeting twice a week. Each session will be between one and one-and-a-half hours, depending on the subject and level of participant discussion. Sessions are recorded so students that miss a session can watch the video and not miss the instruction. There will be graded quizzes and a final test. Edmonds will provide the results to participating dealerships for future reference. 

Supervisors and managers who take this course will have a better understanding of the service departments and the actions they can take to increase productivity and profitability while boosting their teams' morale and competence. This course is the prerequisite for the BTA Advanced Service Management training program.

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