Can't view HTML emails? Click here for an online version of the Hotline.

May 8, 2018
Issue No. 597

The Hotel Discount Deadline is May 23 —
Register & Reserve Your Room Today!

BTA Member Dealers Receive 2-for-1 Registration;
Can Use $150/$250 Discount Codes Received With Membership!

The 2018 Gateway to Success event will feature:
• A keynote address led by Steve Nudelberg — author, trainer, consultant,
speaker, salesman & entrepreneur
• A featured educational session on how technology is reshaping the world
• Six additional educational sessions led by industry leaders
• Time to network with peers and exhibiting sponsors, including during
a welcoming reception and breaks
• A Colorado Rockies versus Texas Rangers baseball game at Globe Life Field

For more information, click here.

Set the New Pace for Business

Profit by providing your customers modern digital workflow automation for their business processes. Join the more than 50 successful BTA dealerships that have partnered with DocuWare and control 100 percent of your customer relationships. DocuWare, a global leader in cloud and on-premise document management, provides safe, trusted and easy-to-use software offering zero downtime with quick startup and user adaption. With a proven program of education, marketing and in-the-field sales support, you can make money.

DocuWare is ISO 9001 and 27001 certified, BLI rated five stars and SOC 2 compliant, available in 16 languages, and is a member of the BTA Marketplace.

To learn more, call Mary Williams at (888) 565-5907, ext. 221, or email

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Welcomes Six New Members

Applied Imaging Acquires Hasselbring-Clark
BTA member Applied Imaging has acquired Hasselbring-Clark of Lansing, Michigan.

Xerox Reaches Agreement With Carl Icahn & Darwin Deason
Xerox has announced that it has entered into an agreement with Carl Icahn and Darwin Deason that will resolve the pending proxy contest in connection with the company's 2018 Annual Meeting of Shareholders, as well as the ongoing litigation against Xerox and its directors related to the company's proposed combination with Fuji Xerox.

MWA & Compass Complete Integration of Compass Sherpa Into FORZA
Compass Sales Solutions has announced its agreement with MWA Intelligence Inc. (MWA) on the completed integration of Compass Sherpa into the FORZA ERP product as a means to facilitate more freedom and choice for the dealership community.

Ricoh Announces RICOH Return Mail Services
Ricoh USA Inc. has announced RICOH Return Mail Services, an end-to-end solution that helps businesses better manage the more than 6 billion pieces of undeliverable-as-addressed (UAA) mail.

FP Mailing Solutions Announces Augmented Mailroom Experience
FP Mailing Solutions has announced the launch of its augmented mailroom experience on the "Augment" app, an iOS- and Android-compatible application that helps FP dealers sell to potential customers and allows customers to visualize and interact with FP products from smartphones and tablets.

Xerox Files Appeal Against Court's Decision to Enjoin Fuji Xerox Combination
Xerox has announced it has taken an appeal from the decision enjoining the Fuji Xerox combination.

Platinum Equity to Acquire Pitney Bowes' Global Production Mail Business
Pitney Bowes Inc. has announced that Platinum Equity has signed a definitive agreement to acquire the company's Document Messaging Technologies (DMT) production mail business and supporting software for $361 million, subject to certain adjustments.

Continuum Awarded Best RMM Offering at Channelnomics MSP Awards 2018
Continuum has been awarded Best RMM Offering by Channelnomics for Continuum RMM, the company's remote monitoring and management solution.

Collabrance Achieves HDI Team Certified Award
Collabrance has announced it has achieved the HDI Team Certified Award.

Click here for all recent BTA Hotline articles.

Building My Business Webinar: "Improve & Speed Up the Process of Identifying, Securing & Preparing for Vertical, C-Level, Net-New Meetings"
During this webinar, Kate Kingston of Kingston Training Group will share websites that will help you more easily identify prospects and their contact information, and give you a step-by-step process to go after prospects via phone, foot, email and social media. She will also show how to research a prospect's website in less than three minutes, and how to combine prospecting and meeting preparation research to maximize your work day and impact in front of your prospect. For more information or to register online, click here.
16-18 BTA Sales Management Workshop - Orlando, Florida
The BTA Sales Management Workshop is a career development "must-have" for sales management at all levels, and provides the knowledge, skills, processes and tools to immediately increase effectiveness and achieve higher levels of success. Taught by well-known industry trainer and facilitator Kim Ward of Learning Outsource Group (LOG), the workshop focuses entirely on the "how-to" skills that will help each attendee reach his (or her) full potential as a great sales leader and coach, as well as best practices to build and sustain elite, high-performance sales teams. For more information or to register online, click here.
Building My Business Webinar: "Put the Carrot Where You Want Your Team to Go"
In many cases, compensation plans reward behavior that is bad for the company. This webinar, led by business coach Ken Edmonds, will focus on why most existing compensation plans do not achieve the desired results. Edmonds will show how a dealer can align his (or her) compensation plan with what his company needs, and improve profitability and customer satisfaction. The focus of this webinar will be on the sales and service departments. For more information or to register online, click here.
5-6 ProFinance 2.0 - Bloomington, Minnesota
Over the last 16 years, the principles of ProFinance have dramatically improved the performance of hundreds of dealerships. Now, with color, connectivity, software, managed print services (MPS) and managed network services (MNS), the business has changed — and ProFinance has changed with it. Taught by John Hey and Todd Johnson of Strategic Business Associates, ProFinance 2.0 incorporates these changes into the industry model, including benchmarks for MPS. With more than 30 key benchmarks, this management tool will help you and your team achieve double-digit operating income. For more information or to register online, click here.
14-15 Gateway to Success - Hosted by BTA Mid-America - Fort Worth, Texas
Planned and hosted by the dealer volunteer leadership team of BTA Mid-America, the Gateway to Success event is open to office technology dealers from across the country. The event will feature: a keynote address led by Steve Nudelberg — author, trainer, consultant, speaker, salesman & entrepreneur; a featured educational session on how technology is reshaping the world; six additional educational sessions led by industry leaders; time to network with peers and exhibiting sponsors, including during a welcoming reception and breaks; and a Colorado Rockies versus Texas Rangers baseball game at Globe Life Field. Dealer attendees can also enter the BTA Events Sweepstakes on-site. BTA member dealers receive 2-for-1 registration and can use their $150/$250 discount codes received with membership. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Community Calendar.

The May issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Cayan Credit Card Processing

For nearly 20 years, Cayan has offered a variety of secure payment options that can be scaled to meet the challenges you face today — and tomorrow. Cayan's free statement analysis provides a clear picture of what you are paying and what you can save. It evaluates whether your account is set up to maximize your bottom line; looks at your pricing structure to make sure you are not paying more than necessary; details the industry-required monthly fees and separates the bogus fees that go to your processor; and provides a detailed comparison that rolls all of your fees up and compares it to what Cayan can save you.

BTA members receive a $100 dues credit when they sign up with Cayan.

Visit for more information.

For more information on other BTA member benefits, visit

Join BTA on Facebook, LinkedIn, Google+, Twitter & YouTube
Click the buttons below to follow, become a fan or add BTA.

The BTA App
Click the links below to download the BTA app from the iTunes Store, Google Play
Store and more:

Apple iOS
All others

BTA Membership
Your BTA benefits are listed on the BTA website. Be sure to take full advantage of your membership by using the many discount programs and business services BTA offers exclusively for its members. Click here to learn more. Not a member yet? Join online.