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BTA Hotline: News

Des Plaines Office Equipment Continues Business as Usual Following Storm Damage

Monday, July 24, 2017  
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It is business as usual for BTA member Des Plaines Office Equipment, a 62-year-old company whose headquarters in Elk Grove Village, Illinois, suffered extensive damage from an intense storm that came through the area on Friday, July 21, and literally ripped the roof from the 30-year-old building located at 1020 Bonaventure Drive.

Chip Miceli, president and co-owner of Des Plaines Office Equipment, said that the storm caused considerable damage throughout the area, with hail, microbursts and pounding rain. Friday afternoon around 4:50 p.m., a microburst tore away the building's roof, while several dozen of the firm's 70 employees were there.

"First and foremost, we are grateful that there were no injuries," Miceli said. "We can replace a building — and we will. Our first concern was making certain everyone was OK. And, our other high priority is to make certain that our customers continue to receive the same high level of service that they have come to expect."

As repairs to the Elk Grove Village building begin, Miceli said the company will operate from its two other locations — one in nearby downtown Chicago (211 West Wacker Drive) and the other in Rockford. Immediately following the incident, the team moved its network operations center to the Chicago location and have reassigned personnel normally based in Elk Grove Village to the other two locations. In addition to the two Des Plaines Office Equipment locations, the company also has several satellite locations in Indiana.

"It will require reshuffling of resources temporarily, but we won't miss a beat," Miceli said of the company that he and his brother, Victor, have run since the late 1980s. "Our technicians are on the road as always, our phones are up and running, and we are open for business."

Miceli said it is possible that the firm may lease some additional space in Elk Grove Village while its building is being completed.

All means of contacting the company are the same; the central phone line, (847) 879-6400 will connect callers to the right department and person.

"We are grateful to the people of Elk Grove Village for their support and we thank the emergency response people from this community for their assistance," Miceli said. "I want to assure our customers that we are here to continue to serve them. We will update everyone on the progress of the reconstruction of the Elk Grove Village building and we thank you for your patience during this time."

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