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BTA Hotline: News

Lexmark Recognized for Excellence in Manufacturing

Tuesday, March 27, 2018  
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Lexmark has announced it has been honored with three 2018 Manufacturing Leadership Awards from the Frost & Sullivan Manufacturing Leadership Council. These awards recognize companies and individuals that are shaping the future of global manufacturing.

Lexmark won awards for outstanding achievement in three categories:

Smart Products and Services Leadership

Winning project: Auto Configuration & Debrief Tool
Lexmark built a tool to improve the device installation process for Lexmark's managed print services customers, automating device configuration and data collection. The Auto Configuration & Debrief Tool reduces implementation time and the need for a customer resource.

Data and Analytics Leadership

Winning project: Overall Equipment Effectiveness Automation
Lexmark implemented an automated tracking system that gathers, charts and enables analytics of data produced during hardware manufacturing. The tool's analytics capabilities provide faster access to more detailed information, enabling a quicker reaction by the engineering team.

Operational Excellence Leadership

Winning project: Technical Support Center Lean Transformation
The Lean Transformation project was initiated to implement a single Lean management system to govern all global technical support center practices, eliminating the need for geographic teams and optimizing agent utilization. The results include improvements in call center productivity and customer satisfaction.

"Lexmark is proud of our supply chain and services teams for once again achieving this recognition as a manufacturing industry leader," said Tonya Jackson, senior vice president and chief supply chain officer, Lexmark. "Our ongoing efforts to evaluate and continuously improve our processes result in tremendous benefits for both Lexmark and our customers and partners, and help us continue to lead in the industry."

This marks the sixth straight year Lexmark has won the maximum number of Manufacturing Leadership Awards a company is eligible to receive in a calendar year.

Lexmark will be recognized at the 14th Annual Manufacturing Leadership Awards Gala, which will conclude the Manufacturing Leadership Summit on June 13 at the Hyatt Regency Huntington Beach Resort and Spa in Huntington Beach, California.

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