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MPS Monitor Announces New Version of MPS Monitor SDS

Thursday, April 19, 2018  
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MPS Monitor SDS has released a new version that achieves the concepts of remote maintenance and proactive support on HP printing devices, revolutionizing the technical support services on printers and multifunction devices. This stride is the result of the full integration into MPS Monitor of all the functions available on HP Smart Device Services platform: a goal achieved thanks to the close cooperation between HP and Oberon Service, MPS Monitor's sister company participating in the solution development team.

Already available within the MPS Monitor SDS platform, the new functionalities allow HP partners and dealers to take care of their customers with a superior level of service. Printer fleet managers now have extremely advanced and innovative tools for remote hardware management, diagnosis and problem solving, thus reducing effort and costs for maintenance operations, improving service levels and maximizing customer satisfaction.

Device Configuration and Remote Remediation functions allow dealers and maintenance teams to manage, configure and update all the printers installed at their customers' premises without having to go on-site, while Diagnose Before Dispatch allows remote diagnostics on most hardware problems in devices so maintenance teams can proactively dispatch an on-site technician only when actually needed and solve problems at first intervention (First Time Fix). Remote Embedded Web Server Access provides the service staff with a permanent and secure remote access to the printer's Embedded Web Server, without any need to activate a VPN or other remote access to the customer's network.

MPS Monitor SDS allows users to reduce drastically the number of incoming customer inquiries to technical support teams, avoiding unneeded telephone calls and emails, speeding up the response time and simplifying maintenance processes. Proactive device monitoring enables users to perform remote diagnosis long before the customer calls to report a hardware issue, thus reducing machine downtime and repeated interventions for the same problem. In addition, if an intervention requires parts replacement, the SDS system allows users to accurately identify the needed parts and, thanks to an integration with supplier systems, to check availability and location of parts in real time, reducing procurement times.

"With the release of proactive support and remote maintenance for HP devices, MPS Monitor has confirmed its leadership position in remote monitoring and management of printing devices; HP partners and dealers all over the world can now implement more efficient and cost-effective processes for managing their technical support and customer services," said Nicola De Blasi, CEO, MPS Monitor Srl. "Thanks to the close partnership between Oberon Service and HP, we are now able to create true innovation in the processes that provide support and maintenance for printers, supplying our customers with the most advanced technologies that HP has integrated in Smart Device Services."

"We plan to continue integrating within MPS Monitor all the future functionalities of the HP SDS platform, so that we can always provide the maximum value and most innovative technology to HP partners and dealers worldwide," said Giorgio Gesi, CEO, Oberon Service.

HP partners and resellers of any size in any part of the world can access MPS Monitor SDS cloud service by choosing between different subscriptions, starting from a free version that offers the complete range of HP Smart Device Services and can be used to manage up to 50 HP printing devices at no cost.

To activate the free version of MPS Monitor SDS:

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