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BTA Hotline: News

Konica Minolta's All Covered Acquires MacProfessionals

Tuesday, May 22, 2018  
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Konica Minolta Business Solutions U.S.A. Inc. has announced its acquisition of Macprofessionals Inc. Based in Farmington Hills, Michigan, the team will become a key strategic entity of All Covered, the IT services division of Konica Minolta.

"As part of our strategy to help realize our vision for the workplace of the future, enabled by smart decision support, it is important to ensure that we are able to connect disparate data points by being flexible to our customers' hardware, software and platform choices," said Todd Croteau, president, All Covered. "The acquisition of Macprofessionals is key for consolidating Konica Minolta's corporate ambition to provide our customers a true end-to-end value proposition, propelling them toward the future of work."

Macprofessionals, an accredited partner of Apple Inc., offers customers comprehensive services from procurement, consulting, design, configuration, deployment and more. The unique capabilities brought by the Macprofessionals acquisition will add deep Apple platform expertise to All Covered's already comprehensive portfolio of services.

"The team here at Macprofessionals is thrilled to be joining All Covered, Konica Minolta's IT services division," said Lisa Glush, president and CEO, Macprofessionals. "The blending of IT expertise from the two organizations will allow us to offer new capabilities across our organizations. The opportunities for our customers are extraordinary and we couldn't be more excited about the future."

In other news, Konica Minolta has announced that BTA member Gobin's Inc. of Pueblo, Colorado, has been honored with a 2018 Pro-Tech Service Award, an award given to those Konica Minolta dealerships that demonstrate the highest commitment to customer support and satisfaction. In addition, Gobin's Inc. received special recognition for its longstanding excellence, as this marks the 30th consecutive year that the dealership has earned this award.

"We are excited to recognize Gobin’s Inc. for this extraordinary achievement," said James Ingrassia, vice president of the solutions support division, Konica Minolta Business Solutions U.S.A. Inc. "Since the inception of the program 30 years ago, their efforts to provide the highest level of service for their customers has been unwavering. The Pro-Tech Service Award represents Konica Minolta's gold standard for service competency and proficiency."

Gobin's Inc, has been dedicated to delivering professional, reliable service and maximum performance for Konica Minolta's lines of digital imaging products. To attain the Pro-Tech standard, each element of Gobin's operation was evaluated and measured, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings.

"We continue to have a strong partnership with Konica Minolta and the Pro-Tech Service Award is another symbol of our dedication," said Bob Gobin, president, Gobin's Inc. "We are thrilled to have earned this achievement for 30 consecutive years. Ensuring our customers receive the highest level of service is a top priority for our organization."

Konica Minolta's Pro-Tech program requires that the authorized dealership's service department meet strict requirements to ensure it is providing the best customer and product support for its Konica Minolta devices in the field. These requirements include: maintaining proper technical and product training for their service technicians; utilizing the latest Konica Minolta service programs; and working within the guidelines of Konica Minolta policies and procedures. Additionally, Pro-Tech dealers are subject to random inspections of their customers' Konica Minolta products at customer locations to verify that products are well maintained and that customers are satisfied with the level of support their dealers are providing.

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