Print Page   |   Contact Us   |   Sign In   |   Register
BTA Hotline: News

Copier Careers Publishes 2018 Service Techncian Salary Survey

Tuesday, June 12, 2018  
Share |
The Copier Careers 2018 Service Technician Salary Survey results are now available. This year's survey reflects the responses of 4,740 copier/MFP channel technical service professionals across the United States. Copier Careers uses these annual surveys to provide a year-by-year snapshot of how well industry professionals are compensated, how satisfied they are in their careers and how closely their needs are aligning with the needs of their employers.

Highlights include:
  • This year, copier/MFP techs reported that their average salary and bonuses increased to $47,405 and $6,305 respectively in the past year — an increase of 2.6 percent.
  • Despite increased salary and bonuses, 72 percent of respondents said they are "actively" or "somewhat" looking for a new job. Techs on the job hunt cite "opportunities too good to pass up" in this red-hot market.
  • These techs are not only looking for improved compensation and benefits, but also companies that prioritize working in a supportive team setting, education/training opportunities and working with leading-edge technology.
  • Copier/MFP channel employers need to up their game whens it comes to attracting candidates. Seventy-nine percent of survey respondents said their companies are "poor" or "totally unsatisfactory" at attracting talent. While 57 percent gave their companies a positive rating in retaining existing staff, the high demand from top techs may lure even the most loyal away.
Overall, service technicians in 2018 want their pay to reflect market demand and how they have adapted their problem-solving skills and troubleshooting work in the age of IT solutions. Employers need to address these factors to help their company attract qualified candidates or risk losing out to dedicated IT providers.

BTA's Vendor Members

Powered by YourMembership  ::  Legal