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BTA Hotline: News

West Point Products & Depot International Debut Live Chat Feature

Monday, October 5, 2015  
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Clover Imaging Group (CIG) has debuted a new live chat feature on its West Point Products and Depot International websites.

The latest website enhancement is accessible without logging in and is expected to increase the user experience and build upon CIG's customer service offerings. Customer service, Web support and technical support will be live from 7 a.m. to 7 p.m. Central and after hours, clients will be able to leave a message through the chat function. Topics for the live chat can include status of orders, account-related inquiries, and technical or compatibility questions. The current email and phone number for customer assistance will still be available.

"This new chat function is our next step in adding value to our already abundant offerings," said Luke Goldberg, global senior vice president of sales and marketing, Clover Imaging Group. "Our dealers now have the ability to ask an immediate question, whether it be about our product, website or sales, and get a quick, easy answer. When you combine this with our other value-added programs such as PrintReleaf or Marketing Platform 2.0, we're truly offering our dealers an experience they can't get anywhere else."

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