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BTA Hotline: News

e-automate 8.5 Advances Integration With BEI Services

Tuesday, November 17, 2015  
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ECi Software Solutions has announced a new advancement for the integration of its e-automate ERP software with BEI Services Inc. Through this integration, dealers can now seamlessly experience automated car stock creation, technician assessment and supply audits.

"This most recent e-automate integration is an important step in our ongoing alliance with BEI Services," said Laryssa Alexander, president, Service Technology Group, ECi Software Solutions. "We understand how important it is to our dealers to make their service processes more efficient and we're happy to provide them with the tools and solutions needed to help them grow."

"We are aggressively developing more and more solutions to expand the utilization of our benchmark data for our customers," said Bud Karakey, vice president of operations, BEI Services. "Our continued strong integration relationship with ECi e-automate enables us to achieve our development objectives and goals in the easiest, most efficient and results-producing seamless processes for our e-automate users."

BEI Services continues to expand its solution suite to further optimize parts and labor expense control with the newly developed automated technician assessment and coaching module, designed to allow for quick and effective performance reviews whereby supervisors can easily create and manage specific expectations and goals for improvement over time, as well as a supply usage audit tool designed to curtail over-shipments of toner. The BEI solution and critical benchmark data is used extensively by service management, technicians, inventory personnel, MPS managers, sales associates, data analysts, HR and executive management to improve performance and profits.

In other news, ECi Software Solutions has announced the worldwide availability of its patent-pending technology for tracking the true value of aftermarket extended yield toner cartridges. ECi and Static Control have embarked on an exclusive technology alliance to provide this offering to customers using Static Control's patented extended-yield chip technology and FMAudit's Central v4.0, featuring patent-pending tracking technology.

Without this unique solution, a printer cannot distinguish between OEM or aftermarket extended yield toner cartridges. As such, end users are notified prematurely to replace the cartridge, often discarding upwards of 50 percent of the remaining toner. In their attempt to save money on supply costs, dealers end up paying more and often do not have the data to know why.

"Finding a solution to this fundamental problem was very important to us," said Kevin Tetu, president, FMAudit. "The opportunity to work with Static Control to deliver on the promise of remanufactured extended yield cartridges lowering supply costs is very exciting for us."

The technology is designed to mitigate false alerting for non-OEM extended-yield toner cartridges and allow dealers the opportunity to realize a greater return on investment of these cartridges. Static Control has developed proprietary chips specific to this objective that are exclusively compatible with FMAudit software. In turn, FMAudit has developed an algorithm to identify the true toner depletion of the extended-yield toner and usage in these cartridges, resulting in more accurate supply notifications and a lower-than-OEM per-page supply cost.

"As the imaging industry's leader in chip technology, it's great to work with another industry leader like FMAudit to bring this solution to market," said Josh Braendle, MPS business manager, Static Control. "Developing this solution like an OEM provides dealers greater results to the bottom line, while increasing data analytics."

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