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BTA Hotline: News

Collabrance Achieves HDI Team Certified Award

Wednesday, May 2, 2018  
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Collabrance has announced it has achieved the HDI Team Certified Award. The HDI Team Certified Award is an achievement granted to businesses that have 80-percent-plus of their service desk representatives obtain the HDI Support Center Analyst Certification. The HDI SCA Certification is a certification that highlights technical support professionals who are committed to providing world-class customer service for every individual.

"As part of our new employee training process, we require service desk technicians to become HDI certified to ensure we are providing our end-user IT customers an exceptional service experience," said Doug Grimm, vice president and general manager, Collabrance.

HDI stresses the importance of understanding the customer's technical and business needs. Through a focus on best practices for customer service and problem-solving skills, technicians are able to effectively provide a solution while empathizing with the customer.

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