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BTA Advanced Service Management Training
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Become better-equipped to assume an advanced management role

Start date:
  • To be announced
Member Tuition: $1,795*
  • For those who have already taken BTA Service Success Training: $1,395
  • BTA Service Success Training AND BTA Advanced Service Management Training: $2,390
Non-member Tuition: $2,225 (Includes a one-year BTA dealer membership.)

*BTA members may apply their $150 educational discount received with their membership toward this workshop. Redeem your discount when registering by entering promo code: $150Discount.

This course provides training in areas that enable a service manager to become better equipped to assume an advanced management role within a dealership. The course covers the following core modules:
  • Budgeting – Understanding how to construct and manage to a budget
  • Business Planning — Includes completing a SWOT (strengths, weaknesses, opportunities and threats) analysis; creating and improving competitive advantage; analyzing and writing a plan for changes; and creating a tactical and strategic departmental plan
  • Personnel — Understanding the costs and value associated with an employee; best practices when hiring; and knowing when and how to terminate employees
  • Staffing – Identifying the necessary staffing levels, and how to improve efficiency and customer satisfaction simultaneously
  • Futureproofing the Department – How to develop and use models of the department to understand the impact of changes in the market
  • Service Pricing – Understanding service pricing models and how to use available data to make sure department profit meets or exceeds ProFinance metrics
Check out the video below to learn more about BTA Advanced Service Management Training from instructor Ken Edmonds:

  • One session per week on Wednesdays for 27 weeks
Course Instructor:

For nearly 16 years, Edmonds served at Sharp Electronics Corp. and then at Konica Minolta Business Solutions as a problem solver for both technical and service management issues. In early 2018, he retired from Konica Minolta as a district service manager. Before that, Edmonds had an extensive background in the imaging business, having owned a successful dealership and serving as a service manager for multiple dealerships. In total, he has more than 40 years of experience in the technical and computer fields. Edmonds is currently consulting with dealers on strategies to improve profitability. He also writes for ENX Magazine, Office Technology magazine and blogs for The Imaging Channel. In addition, he publishes a blog for his own website, Edmonds can be reached at

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