Auralis AI

Auralis AI is an AI service desk for office technology dealers that handles meter reads, service calls and supply orders inside ECI e-automate. Auralis agents answer your customers by phone and email around the clock, chase missing meters, log service calls on your dispatch board, and check every supply order against usage and contract before it ships. The results are written straight into e-automate, so no one on your team rekeys them.

AI handles the routine. Judgment stays human. You set the thresholds, anything outside them goes to your team with the reason attached, and every escalation, approval and override is logged.

At one of the largest multilocation e-automate dealerships, about 80% of service calls, supply orders and outgoing meter read calls were automated within two weeks of go-live. Customer wait time went from hours to minutes with the same team.

Auralis is an official ECI e-automate integration partner, works alongside FMAudit, Printanista and CEO Juice, and is fully managed: Auralis builds, runs and maintains your deployment.

For more information, visit auralis.ai or book a demo at auralis.ai/demo.