Business Support Services
Seeking information and insight regarding office technology industry trends and developments?
BTA can help.
Through an alliance with Keypoint Intelligence, a global data and market intelligence leader for the digital imaging industry, BTA members can simply submit their questions for a Keypoint Intelligence analyst to address. There is no charge. Rather, BTA's Ask the Analyst feature is FREE to the association's dealer members.
It's simple — just click on the link below, fill out the form to submit your question and a Keypoint Intelligence analyst will respond. (You will need your username and password to submit your question.) Your question and the response you receive will be archived on the BTA website as a resource for other dealer members. Just click on the link below to see past questions and responses.
If you are a BTA dealer member and would like to submit a question to a Keypoint Intelligence analyst, click here.
If you would like to read previously asked questions and answers, click here.
For more than a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, the ZoomInfo platform puts sales and marketing professionals in a position to identify, connect and engage with qualified prospects.
Join the 15,000-plus businesses whose sales and marketing teams rely on ZoomInfo’s B2B database to identify, connect and close their next customer.
Up-To-Date Company Contact Data
Connect and convert: Direct dial phone numbers? ZoomInfo has you covered. Email addresses? ZoomInfo has those too! And so, so much more.
On top of the most accurate B2B contact data in the marketplace, ZoomInfo profiles provide details about job responsibilities, professional certifications and accolades, work experience, education, web mentions and links to social media profiles.
BTA members receive a 10% discount.
For more information, contact Ricky Kalmbach, senior partner account manager, at (360) 783-6819 or email ricky.kalmbach@zoominfo.com and reference that you are a BTA member.
As a BTA member, AssociationBackgroundchecks provides the following benefits and discounts to ALL BTA members:
- FREE cloud-based pre-employment background check account
- FREE online and over-the-telephone account tutorial
- FREE background check — Run yourself ... If you dare
- Policy and procedure review for maximum ROI per client
- Locate applicants' current and past address histories
- Scan more than 1,000 nationwide/international databases
- Includes national sex offender database
- Search more than 500 million criminal records for adverse information
- Cross reference national and international terrorism sources
- Validate applicants' Social Security numbers
BTA members receive up to 46% off background check prices with the basic level starting at $10.95 for BTA members!
Learn how you can take advantage of your complimentary account and AssociationBackgroundchecks.com discounts! Click here for a tutorial or contact Dave Shields at (816) 463-2949.
In 1992, the Business Technology Association (BTA; then NOMDA) established the association's Disaster Grant Program at the time of Hurricane Andrew. The program was established to provide emergency financial support to BTA dealer members who have suffered losses due to natural disasters. Relief offered by the program is considered a grant and does not require repayment to the association. Awards vary based on the balance in the fund and are determined by the BTA national officers. Due to the urgent nature of disaster relief, recipients will be contacted by a BTA representative as efficiently and effectively as possible.
Consideration for a grant is based on the information provided via this online grant application. Those affected by a recent natural disaster can apply here:
www.surveymonkey.com/r/DisasterReliefGrantForm
If additional information will clarify your specific need for the BTA officers' analysis, please use the "comments" section in the application. You can also email photos or additional information to info@bta.org. The questions in the application provide a basis for the BTA officers to respond in an appropriate and expedient manner.
Notification of grants will be determined based on the fund balance, the number of applicants and merits of application.
To donate to the Disaster Grant Program, click here.
A BTA webinar series designed to help dealers improve the management of their companies,
take full advantage of market opportunities and, ultimately, improve the bottom line.
Click here for more information.
Through its Dealership Valuation Program, Prosperity Plus Management Consulting Inc. helps office systems dealerships understand what their business is truly worth, plan for possible purchase or acquisition and ensure that maximum value and favorable terms are secured. In addition to this, Prosperity Plus offers a full complement of management consulting, marketing and promotion programs for dealerships of all sizes.
Since the company's inception, Prosperity Plus has helped more than 175 office systems dealers implement the principles of the highly successful Hubbard Management System to excellent results by providing real-world tools for improving profit, cash flow and growth. If you're looking for any of these, give Prosperity Plus a call.
For more information, contact Prosperity Plus directly at (631) 382-7762 or email: info@prosperityplus.com.
Discounts are available to BTA members.
Learn how the powerful combination of Profit Maximizer, InfoMax Collection System and Legal Forwarding Edge can help your company be more effective with your in-house collecting and maximize recovery of accounts turned over for collection.
Explore how communication options provided by C2C Resources keep you up to date as it makes progress on your accounts as well as how its weekly remittance program gets you money quickly once it does collect. Most importantly learn how licensing helps protect your business during the recovery process. We know you will find C2C Resources the obvious choice for a collection partnership.
BTA members receive a discounted rate.
For more information, please call Sven Nelson at (866) 341-6316.
Click here to download C2C Resources' free Credit and Collections Handbook.
Your customers are changing the way they pay their bills. Global Payments Integrated understands that and has built payment technology that can keep up. Global Payments Integrated gives BTA members access to fast, secure and simple payment solutions that can increase cash flow, reduce expenses and maximize revenue.
- Accept all major payment types including debit, credit, ACH/e-check and more.
- Get paid even faster — next-day funding is available.
- Protect your business with fraud prevention and data security tools.
- Get dedicated support from Global Payments Integrated’s team of experts.
Ready to find the right payment processing solution for your business? Get started today!
Save while doing your homework on prospective customers and suppliers.
Experian Business Information Solutions and BTA have teamed up to offer you 15% discounts on a variety of credit reports without any minimum commitment.
With data on more than 18 million U.S. businesses, Experian's online SmartBusinessReports and Monitoring Services help you qualify new business partners and identify emerging risks in your customer base before payment delinquencies occur.
To access the members-only link to the BTA discount program, click here. (You will need your username and password.)
Since it was founded in 1926, the primary focus of the Business Technology Association (BTA) has been to facilitate opportunities for dealers to help other dealers through the sharing of insight, ideas, strategies and experiences. This is often accomplished through attendance at BTA events and educational workshops, as well as participation in peer groups.
Recently, BTA solicited questions from a number of BTA member dealership employees. They were asked: "For your own benefit, what questions would you like to ask of other dealers/employees with the hope that the answers could help you in your dealership?"
Below are questions submitted. To provide members a resource for future use, these answers and others can be found using by clicking the question links below. This is a members-only benefit, so you will need your username and password to access the responses. Additional questions and answers will be added to this member resource over time and appear in Office Technology magazine.
Do you have a question you would like to ask your fellow dealers and dealership employees? If so, simply email your question to brent@bta.org with the subject line: "Dealers Helping Dealers." Office Technology will share your question with the full dealer membership with a request for answers.
Click here for the Dealers Helping Dealers Q&A. (Login required)
Click here for the COVID-19 Dealers Helping Dealers Q&A. (Login required)
The BTA Dealers Helping Dealers Repair Network is composed of BTA member dealers providing service for imaging devices placed in remote customer locations by fellow BTA dealers. If you would like to participate in this network, please provide the information requested below.
To join the network, click here to complete the sign-up form.
Your company will be added to the map once your form is accepted.
Click here to download a Strategic Partner Agreement for the partner dealerships.
Zoom in on the map below to find local servicing BTA member dealerships:
Please check back as participating member dealerships are added to the map.
All of the documents and videos in the link below were provided by member dealers of BTA as a resource to their fellow dealers.
All references to the dealership names and locations have been removed from the documents. Given that the identities of all dealerships submitting these documents will remain confidential, BTA is unable to respond to any questions about the content of the documents.
Click here for all dealer-submitted documents.
Personnel Survey & Research (PS&R)
Finding and keeping good employees is a challenge. BTA members looking to make informed hiring and promotion decisions can turn to Personnel Survey & Research. PS&R offers assessment tools for management and non-management positions. The program is designed to assist BTA members in the identification, selection and retention of employees to help ensure that the right employees are identified for the right positions. PS&R offers excellent assessment tools for management and non-management positions.
Call PS&R at (609) 921-1066 for more information.
Precision Hiring & Development
Precision Hiring & Development is a talent assessment service for sales, service, management and administrative staff members to help office technology dealers take the guesswork, cost and pain out of employee selection and retention.
Selection: "Poor hiring decisions are the number-one cause of employee turnover!"
Hiring the wrong person can be a miserable and costly experience, and no amount of training or coaching can overcome the negative impact of hiring the wrong person.
Retention: "Job stress is the number-two cause of employee turnover!"
If someone does not like his (or her) job (miscast) or whom he works for (mismanaged), it is only a matter of time before he becomes frustrated, disengaged and starts looking for another job.
The key to successful talent acquisition and retention is discovering each individual's unique combination of attitudes, values, behaviors and motivators, and using that information to help them achieve their goals.
Whether you are interviewing new applicants, coaching and counseling existing employees, or building successful teams, let Precision Hiring & Development help you with a complimentary Talent Insights Assessment. You have nothing to lose and everything to gain!
BTA members receive a 15% discount and a 100% money-back guarantee.
For more information, contact Larry Breed at (800) 875-7599 or email lbreed@precisionhiring.com.
YardeZone Pre-Employment Assessments
Hire the Right People the First Time!
YardeZone is now offering BTA members three new pre-employment assessments at special BTA member-only pricing.
These assessments will give you the information you need to become a great interviewer.
The Profile Sales Assessment: An assessment specifically designed to help you find the right sales reps and sales managers.
- Salespeople are competitive and persuasive. Given the opportunity to land a new job or to be promoted, they may tell you what you want to hear instead of what you need to hear. The cost of failure in a sales job is very high, considering the hiring
and ramp-up costs, initial low sales productivity and disruption to existing clients. In addition to cognitive abilities, behaviors and motivators, the Profile Sales Assessment also predicts on-the-job performance in seven critical sales behaviors:
prospecting, call reluctance, closing the sale, self-starting, teamwork, building and maintaining relationships, and compensation preferences.
The Profile XT Assessment: An assessment specifically designed to help you find the right service technicians, service managers and office managers.
- The Profile XT Assessment gives you an objective inside look at the cognitive abilities, behaviors and motivators of job candidates to help you make better hiring, promotion and organizational decisions. Giving this information to managers helps them
be more effective and get the very most from their people. This Internet-based assessment does not need to be monitored, so the candidate can take it from any computer with Internet access. This system instantly scores the assessment and immediately
emails the results to the hiring manager.
The Customer Service Profile: An assessment specifically designed to help you find the right receptionists, customer service representatives and administrative assistants.
- The Customer Service Profile measures vocabulary and numerical proficiencies, trust, tact, empathy, conformity, focus and flexibility. The Customer Service Profile also looks at what your current and future employees believe is a high level of customer
service, while at the same time, showing where they align (or not) with the dealership's perspective.
To get special BTA member pricing and support, click here.
Simplify Your Sales Process With UVERCE™
How UVERCE™ can solve YOUR sales challenges!
Supply Chain Issues
UVERCE™ can focus your customers on products that are available to sell.
- There are several opportunities to sell current products that are available, as well as recommend on-hand alternatives for products that aren’t.
- Customers are looking to purchase A4 devices for their hybrid working environments and these are easy sales through UVERCE™.
- UVERCE™ can highlight "Featured Products" up front, which allows you promote the products you have in stock.
Sales Recruiting Challenges
UVERCE™ is a complementary solution to your sales force and can reduce the sales process by 50%.
- To streamline the sales process, UVERCE™ can help your customers educate themselves, and find and configure products before they talk to a salesperson.
- As an internal sales tool, new (and seasoned) reps can easily find, configure, price and provide their clients with quotes in an automated solution that cuts training time, creates efficiencies and ensures accuracy.
Remote/Virtual Selling During COVID-19
UVERCE™ engageIQ allows you to virtually engage with your clients when they are ready for a salesperson.
- EngageIQ can be activated by your clients at any time or you can guide your clients to talk to a specialist as part of the buying process.
- You have complete control of your client's purchasing journey.
Learn more about UVERCE™ here or contact sales@keypointintelligence.com.
BTA members receive a 10% discount on the UVERCE™ setup fee.
Info-Chip Communications' complete creative and production services include professional scriptwriting and voicing, along with its comprehensive customer care program. Its specially priced BTA package features a 100% digital on-hold playback system along with a four-minute production. The easy-to-use player simply connects to the music-on-hold input of your telephone system.
Special BTA member pricing is just $349 for the player with included production (a $100 savings) and you can subscribe to one of Info-Chip's popular production update packages if desired.
When you call, be sure to ask about Info-Chip's dealer/reseller programs.
Find out how easy it is to add dollars to your bottom line by adding Info-Chip to your product mix.
Visit www.info-chip.com or email bta@info-chip.com for more information.
BTA Members Receive a 20% Discount on All Recruitment Services
Crawford Thomas, a nationwide full-service sales recruitment firm that specializes in the recruitment of office automation sales reps, MPS reps, production print specialists, sales managers and all support staff is proud to offer discounted recruitment/staffing services to all BTA members.
As one of the only large recruiting firms that really understands the office automation industry inside and out, it is no wonder that the major OEMs and dealers coast to coast depend on Crawford Thomas' 40-plus in-house recruiters to deliver top talent. One of Crawford Thomas's largest divisions is its office automation recruitment team. With thousands of successful placements in the imaging industry, you know can count on Crawford Thomas to continuously supply you with unique and high-caliber talent with the industry experience you need.
Crawford Thomas makes Fortune 500 recruitment services available to all sales organizations, regardless of their size or hiring volume.
Services offered: Recruitment, staffing, backgrounds, drug tests, hiring process design, recruitment training and human resources consulting
(Recruitment services are completely cost free unless you choose to hire a submitted candidate. There is no cost to view or interview Crawford Thomas candidates. All placements carry our industry-leading replacement guarantee and our already low rates beat the industry average.)
BTA members: Click here for a special promotional code and more information on how to sign up. You will need your username and password.
Market Mentor Online is a managed business development service with the technology, staff and industry experience to offer more efficient and economical alternatives for telemarketing, lead
generation, campaign management and CRM, without having to buy anything or hire anyone.
Market Mentor Online gives all BTA members a 10% discount on most of its services, plus some additional incentives for new and renewing members.
TELEMARKETING: The quickest and most cost-effective way to discover current sales leads.
Market Mentor Online's Sales Blitz is a low-cost, low-risk, lead discovery process designed to:
- Increase your sales and profit by discovering immediate sales opportunities
- Update your prospect database with accurate information about future sales opportunities
- Establish a benchmark to compare with your current lead generation costs
After the initial Sales Blitz, if you decide not to continue the service, Market Mentor will send you a digital copy of your updated database with contact, names, email addresses, equipment, lease expirations and contact notes so you can follow up on
your own. If you decide to continue and do so within 30 days after the initial Sales Blitz, you will receive a generous renewal bonus.
For more information or to sign up for Market Mentor's Sales Blitz, click here.
RELATIONSHIP (DRIP) MARKETING: The most efficient, cost-effective and professional way to develop future, less competitive and more profitable sales opportunities.
Market Mentor's Automated Marketing Plan uses a combination of pre-scheduled follow-up phone calls, personal letters and personalized individual emails to ensure that you stay "on their minds" without "getting on their nerves" until they are ready
to buy ... and they call you.
CRM: Many CRM programs and services are at best underutilized or, at worst, dismal failures. While there are many, two reasons that Market Mentor CRM is different are:
Staffed CRM: The most common complaint heard about traditional CRM is that salespeople do not use it. That is partly because most CRM programs are not written by and for salespeople, but by software engineers
for sales management personnel. Even so, that is not a problem with Market Mentor's CRM service, because its Automated Marketing Plan runs with or without the sales rep's interaction — Market Mentor has automated (and staffed) the entire sales process.
Market Mentor believes that your salespeople will use its CRM because it focuses on the way sales reps make money and it comes with a personal CRM sales assistant to handle many of the necessary (but non-direct) sales activities that take up so much of
their selling time.
Customizable CRM: Market Mentor's CRM database layout is end-user customizable, meaning that a trained operator, with proper security access and without expensive programmers, can make virtually unlimited
changes to the database, screens, fields, reports and more.
For more information on these Market Mentor Online services, contact:
Larry Breed
Market Mentor Online
(800) 875-7599
lbreed@marketmentoronline.com
www.marketmentoronline.com
Telemarketing & Lead Generation - Market Mentor Online
Market Mentor Online is a managed business development service with the technology, staff and industry experience to offer more efficient and economical alternatives for telemarketing, lead
generation, campaign management and CRM, without having to buy anything or hire anyone.
Market Mentor Online gives all BTA members a 10% discount on most of its services, plus some additional incentives for new and renewing members.
TELEMARKETING: The quickest and most cost-effective way to discover current sales leads.
Market Mentor Online's Sales Blitz is a low-cost, low-risk, lead discovery process designed to:
- Increase your sales and profit by discovering immediate sales opportunities
- Update your prospect database with accurate information about future sales opportunities
- Establish a benchmark to compare with your current lead generation costs
After the initial Sales Blitz, if you decide not to continue the service, Market Mentor will send you a digital copy of your updated database with contact, names, email addresses, equipment, lease expirations and contact notes so you can follow up on
your own. If you decide to continue and do so within 30 days after the initial Sales Blitz, you will receive a generous renewal bonus.
For more information or to sign up for Market Mentor's Sales Blitz, click here.
RELATIONSHIP (DRIP) MARKETING: The most efficient, cost-effective and professional way to develop future, less competitive and more profitable sales opportunities.
Market Mentor's Automated Marketing Plan uses a combination of pre-scheduled follow-up phone calls, personal letters and personalized individual emails to ensure that you stay "on their minds" without "getting on their nerves" until they are ready
to buy ... and they call you.
CRM: Many CRM programs and services are at best underutilized or, at worst, dismal failures. While there are many, two reasons that Market Mentor CRM is different are:
Staffed CRM: The most common complaint heard about traditional CRM is that salespeople do not use it. That is partly because most CRM programs are not written by and for salespeople, but by software engineers
for sales management personnel. Even so, that is not a problem with Market Mentor's CRM service, because its Automated Marketing Plan runs with or without the sales rep's interaction — Market Mentor has automated (and staffed) the entire sales process.
Market Mentor believes that your salespeople will use its CRM because it focuses on the way sales reps make money and it comes with a personal CRM sales assistant to handle many of the necessary (but non-direct) sales activities that take up so much of
their selling time.
Customizable CRM: Market Mentor's CRM database layout is end-user customizable, meaning that a trained operator, with proper security access and without expensive programmers, can make virtually unlimited
changes to the database, screens, fields, reports and more.
For more information on these Market Mentor Online services, contact:
Larry Breed
Market Mentor Online
(800) 875-7599
lbreed@marketmentoronline.com
www.marketmentoronline.com
Appointment Setting & Lead Generation - Precision Sales Partners
Precision Sales Partners connects your sales team with decision makers at the right time for you.
Exclusive in the COPIER, PRINTER and TECHNOLOGY industry, Precision Sales Partners provides quality appointment setting and lead generation based on your specific guidelines.
The company offers three monthly plans to choose from to fit all budgets.
Special pricing for BTA members! Receive between $100-$400 OFF on your monthly plan!
With more than 15 combined years of experience in this industry, Precision Sales Partners knows what it takes to get your sellers in front of buyers.
Let Precision Sales Partners start filling your calendar with appointments today!
Call (314) 334-5339 for a free consultation or visit www.precisionsalespartners.com.
Providing veterans opportunities to transition their military training to gainful employment
Click here for more information.