Business Support Services
Seeking information and insight regarding office technology industry trends and developments?
BTA can help.
Through an alliance with Keypoint Intelligence, a global data and market intelligence leader for the digital imaging industry, BTA members can simply submit their questions for a Keypoint Intelligence analyst to address. There is no charge. Rather, BTA's Ask the Analyst feature is FREE to the association's dealer members.
It's simple — just click on the link below, fill out the form to submit your question and a Keypoint Intelligence analyst will respond. (You will need your username and password to submit your question.) Your question and the response you receive will be archived on the BTA website as a resource for other dealer members. Just click on the link below to see past questions and responses.
If you are a BTA dealer member and would like to submit a question to a Keypoint Intelligence analyst, click here.
If you would like to read previously asked questions and answers, click here.
For more than a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, the ZoomInfo platform puts sales and marketing professionals in a position to identify, connect and engage with qualified prospects.
Join the 15,000-plus businesses whose sales and marketing teams rely on ZoomInfo’s B2B database to identify, connect and close their next customer.
Up-To-Date Company Contact Data
Connect and convert: Direct dial phone numbers? ZoomInfo has you covered. Email addresses? ZoomInfo has those too! And so, so much more.
On top of the most accurate B2B contact data in the marketplace, ZoomInfo profiles provide details about job responsibilities, professional certifications and accolades, work experience, education, web mentions and links to social media profiles.
BTA members receive a 10% discount.
For more information, contact Ricky Kalmbach, senior partner account manager, at (360) 783-6819 or email ricky.kalmbach@zoominfo.com and reference that you are a BTA member.
As a BTA member, AssociationBackgroundchecks provides the following benefits and discounts to ALL BTA members:
- FREE cloud-based pre-employment background check account
- FREE online and over-the-telephone account tutorial
- FREE background check — Run yourself ... If you dare
- Policy and procedure review for maximum ROI per client
- Locate applicants' current and past address histories
- Scan more than 1,000 nationwide/international databases
- Includes national sex offender database
- Search more than 500 million criminal records for adverse information
- Cross reference national and international terrorism sources
- Validate applicants' Social Security numbers
BTA members receive up to 46% off background check prices with the basic level starting at $10.95 for BTA members!
Learn how you can take advantage of your complimentary account and AssociationBackgroundchecks.com discounts! Click here for a tutorial or contact Dave Shields at (816) 463-2949.
In 1992, the Business Technology Association (BTA; then NOMDA) established the association's Disaster Grant Program at the time of Hurricane Andrew. The program was established to provide emergency financial support to BTA dealer members who have suffered a loss due to a natural disaster. Relief offered by the program is considered a grant and does not require repayment to the association. Awards vary based on the balance in the fund and are determined by the BTA national officers. Due to the urgent nature of disaster relief, recipients will be contacted by a BTA representative as efficiently and effectively as possible.
Consideration for a grant is based on the information provided via this online grant application. Those affected by a recent natural disaster can apply here:
www.surveymonkey.com/r/DisasterReliefGrantForm
If additional information will clarify your specific need for the BTA officers' analysis, please use the "comments" section in the application. You can also email photos or additional information to info@bta.org. The questions in the application provide a basis for the BTA officers to respond in an appropriate and expedient manner.
Notification of grants will be determined based on the fund balance, the number of applicants and merits of application.
To donate to the Disaster Grant Program, click here.
A BTA webinar series designed to help dealers improve the management of their companies,
take full advantage of market opportunities and, ultimately, improve the bottom line.
Click here for more information.
Through its Dealership Valuation Program, Prosperity Plus Management Consulting Inc. helps office systems dealerships understand what their business is truly worth, plan for possible purchase or acquisition and ensure that maximum value and favorable terms are secured. In addition to this, Prosperity Plus offers a full complement of management consulting, marketing and promotion programs for dealerships of all sizes.
Since the company's inception, Prosperity Plus has helped more than 175 office systems dealers implement the principles of the highly successful Hubbard Management System to excellent results by providing real-world tools for improving profit, cash flow and growth. If you're looking for any of these, give Prosperity Plus a call.
For more information, contact Prosperity Plus directly at (631) 382-7762 or email: info@prosperityplus.com.
Discounts are available to BTA members.
Learn how the powerful combination of Profit Maximizer, InfoMax Collection System and Legal Forwarding Edge can help your company be more effective with your in-house collecting and maximize recovery of accounts turned over for collection.
Explore how communication options provided by C2C Resources keep you up to date as it makes progress on your accounts as well as how its weekly remittance program gets you money quickly once it does collect. Most importantly learn how licensing helps protect your business during the recovery process. We know you will find C2C Resources the obvious choice for a collection partnership.
BTA members receive a discounted rate.
For more information, please call Sven Nelson at (866) 341-6316.
Click here to download C2C Resources' free Credit and Collections Handbook.
AVATAS is now TSYS! AVATAS has worked tirelessly to lower processing rates for oil and gas companies, and has saved the industry more than $1 billion since 2005. As AVATS officially becomes TSYS, its commitment
to you and the industry remains the same.
As TSYS moves forward, you will get the same service and solutions you have always had, plus the knowledge and expertise that comes with 35 years of experience.
With TSYS, you can:
- Accept all major payment types including debit, credit, ACH/e-check and more
- Get paid even faster — next-day funding available
- Protect your business with fraud prevention and data-security tools
- Get service on your schedule — 24/7 customer support
Ready to find the right payment processing solution for your business? Get started today: https://lp.tsys.com/bta
Save while doing your homework on prospective customers and suppliers.
Experian Business Information Solutions and BTA have teamed up to offer you 15% discounts on a variety of credit reports without any minimum commitment.
With data on more than 18 million U.S. businesses, Experian's online SmartBusinessReports and Monitoring Services help you qualify new business partners and identify emerging risks in your customer base before payment delinquencies occur.
To access the members-only link to the BTA discount program, click here. (You will need your username and password.)
Since it was founded in 1926, the primary focus of the Business Technology Association (BTA) has been to facilitate opportunities for dealers to help other dealers through the sharing of insight, ideas, strategies and experiences. This is often accomplished through attendance at BTA events and educational workshops, as well as participation in peer groups.
Recently, BTA solicited questions from a number of BTA member dealership employees. They were asked: "For your own benefit, what questions would you like to ask of other dealers/employees with the hope that the answers could help you in your dealership?"
Below are questions submitted. To provide members a resource for future use, these answers and others can be found using by clicking the question links below. This is a members-only benefit, so you will need your username and password to access the responses. Additional questions and answers will be added to this member resource over time and appear in Office Technology magazine.
Do you have a question you would like to ask your fellow dealers and dealership employees? If so, simply email your question to brent@bta.org with the subject line: "Dealers Helping Dealers." Office Technology will share your question with the full dealer membership with a request for answers.
Click here for the Dealers Helping Dealers Q&A. (Login required)
Click here for the COVID-19 Dealers Helping Dealers Q&A. (Login required)
The BTA Dealers Helping Dealers Repair Network is composed of BTA member dealers providing service for imaging devices placed in remote customer locations by fellow BTA dealers. If you would like to participate in this network, please provide the information requested below.
To join the network, click here to complete the sign-up form.
Your company will be added to the map once your form is accepted.
Click here to download a Strategic Partner Agreement for the partner dealerships.
Zoom in on the map below to find local servicing BTA member dealerships:
Please check back as participating member dealerships are added to the map.
All of the documents and videos in the link below were provided by member dealers of BTA as a resource to their fellow dealers.
All references to the dealership names and locations have been removed from the documents. Given that the identities of all dealerships submitting these documents will remain confidential, BTA is unable to respond to any questions about the content of the documents.
Click here for all dealer-submitted documents.
Drug Screening: Precision Hiring & Development
- 67% of job applicants have used drugs; 44% within the past year. (N.I.D.A.)
- 35% of cocaine users sell drugs to co-workers. (D.E.A.)
- 65% of work-related accidents are the direct result of substance abuse. (O.S.H.A.)
The Orion® Pre-Employment Opinion Survey has been validated and proven to predict the outcome of a physical drug test with 98% accuracy. The survey takes less than 20 minutes to complete online, costs less than a physical drug test and will significantly
reduce the cost for drug tests on people who will most likely fail them anyway. The report also includes a similar level of accuracy in predicting employee theft, dependability, company loyalty, long-term employment, supervisory potential, customer service
and safety risk. Save hundreds of dollars on physical drug tests and background checks wasted on people who should not be considered for employment.
New and renewing BTA members receive a free report within 30 days of joining or renewing their BTA membership.
Click here or contact Larry Breed at (800) 875-7599 or lbreed@precisionhiring.com for more information.
Hiring Remains an Office Technology Dealer's Top Challenge:
PathShare® HR Services Can Help!
Job interviews are one of the most common assessment tools used to make a hiring decision.
Interviews (47%) and online research (36%) are most impactful in forming an impression of a job. (Source: Job Seeker Nation Study 2016, Jobinvite)
Whether you are a hiring manager with years of interviewing experience or a new manager hiring for the first time, it can be helpful to have a resource that knows your industry and has extensive experience assessing candidates.
PathShare® HR Services can help by conducting interviews so you increase your odds of selecting a good long-term fit and securing their acceptance of your offer.
BTA members enjoy two different promotions to help strengthen interviewing for best results:
- Two phone interviews by PathShare hiring experts at half price: There may be times you would like to have additional insight into a candidate, his (or her) behaviors, past performance and technical abilities. Let a PathShare professional
conduct a telephone interview on your behalf. BTA members receive their first two interviews at $75 each (half off the original $150 value). - Custom Hiring Guide & Assessment Grid for your business at a $150 discount: Looking to create a process for all hiring managers to follow when assessing candidates?
- PathShare HR Services can create a Hiring Guide customized for your business with specific interview questions for one position (sales, service, etc.) and your unique culture.
- In addition, receive an assessment grid that helps you identify candidate responses that fall within a low, moderate or high example of the behaviors needed for success in the role you are seeking to fill.
To take advantage of either of these promotions, or for more information on how PathShare® HR Services can help your company hire for success, contact the PathShare team today at (855) 627-6614 or pathshare@greatamerica.com.
Personnel Survey & Research (PS&R)
Finding and keeping good employees is a challenge. BTA members looking to make informed hiring and promotion decisions can turn to Personnel Survey & Research. PS&R offers assessment tools for management and non-management positions. The program is designed to assist BTA members in the identification, selection and retention of employees to help ensure that the right employees are identified for the right positions. PS&R offers excellent assessment tools for management and non-management positions.
Call PS&R at (609) 921-1066 for more information.
Precision Hiring & Development
Precision Hiring & Development is an employee development service helping employers screen and select employees with the attitude, motivation, behavior, business judgment, work habits and character traits needed to become successful, long-term employees.
Selection: Most people are hired for their knowledge, skill and experience, but fired for their unacceptable attitude and behavior — neither of which can be determined accurately from résumés or interviews. Precision Hiring & Development's Professional Sales, Customer Service and Management Profiles (PSPs) will help take the guesswork out of hiring and reduce expensive employee turnover.
According to the latest BTA Compensation Report, the average annual income for a new sales trainee is around $36,000, with an average annual turnover rate of around 70%. That means having to hire almost four new sales reps to keep one.
After processing 4,000-plus reports and surveys from 600-plus salespeople who completed the Professional Sales Profile, Precision Hiring & Development is so confident that its PSPs will help you make better hiring decisions and reduce your turnover by at least 30%, that it will give you one free PSP to evaluate, a 100% money-back satisfaction guarantee and a 90-day replacement guarantee.
Training: Businesses waste a lot of time and money training the wrong people. According to a study by two major universities, companies spend five times more on employee training than they do on employee selection, yet 76% of turnover is due to poor selection and only 24% is due to poor training. Precision Hiring & Development's Professional Sales Profile will help you identify what training a new rep needs (and does not need) before hiring him (or her) and if he has the knowledge, skills, attitude and work habits to be successful in office technology sales. No amount of training can overcome a poor hiring decision.
Retention: The lifetime value of a major account can be huge, but it pales in comparison to the lifetime value of a top producer. Making a poor hiring decision with a new rep that leaves after a few months is expensive and disappointing, but losing a top sales performer who has been with you for a long time can be astronomical. The Professional Sales Profile will help you identify and understand what motivates your successful sales reps and make sure that their job descriptions, working environments and pay plans reward those values.
BTA members receive a 10% discount. New and renewing members receive one free Professional Sales Profile within 30 days of joining or renewing their BTA membership.
Click here or contact Larry Breed at (800) 875-7599 or lbreed@precisionhiring.com for more information.
YardeZone Pre-Employment Assessments
Hire the Right People the First Time!
YardeZone is now offering BTA members three new pre-employment assessments at special BTA member-only pricing.
These assessments will give you the information you need to become a great interviewer.
The Profile Sales Assessment: An assessment specifically designed to help you find the right sales reps and sales managers.
- Salespeople are competitive and persuasive. Given the opportunity to land a new job or to be promoted, they may tell you what you want to hear instead of what you need to hear. The cost of failure in a sales job is very high, considering the hiring
and ramp-up costs, initial low sales productivity and disruption to existing clients. In addition to cognitive abilities, behaviors and motivators, the Profile Sales Assessment also predicts on-the-job performance in seven critical sales behaviors:
prospecting, call reluctance, closing the sale, self-starting, teamwork, building and maintaining relationships, and compensation preferences.
The Profile XT Assessment: An assessment specifically designed to help you find the right service technicians, service managers and office managers.
- The Profile XT Assessment gives you an objective inside look at the cognitive abilities, behaviors and motivators of job candidates to help you make better hiring, promotion and organizational decisions. Giving this information to managers helps them
be more effective and get the very most from their people. This Internet-based assessment does not need to be monitored, so the candidate can take it from any computer with Internet access. This system instantly scores the assessment and immediately
emails the results to the hiring manager.
The Customer Service Profile: An assessment specifically designed to help you find the right receptionists, customer service representatives and administrative assistants.
- The Customer Service Profile measures vocabulary and numerical proficiencies, trust, tact, empathy, conformity, focus and flexibility. The Customer Service Profile also looks at what your current and future employees believe is a high level of customer
service, while at the same time, showing where they align (or not) with the dealership's perspective.
To get special BTA member pricing and support, click here.
Grow Your Business with UVERCE™
Never miss an opportunity to connect with your clients.
UVERCE™ bridges the gap between e-commerce and the consultative sales engagement. Built from the market-leading product catalog builder (powered by bliQ), UVERCE™ enables you to transform your website into a research hub, enables your sales
team to collaborate easily with customers, and provides a complete e-commerce experience.
B2B buyer behaviors are changing ... UVERCE™ helps you keep pace with your customers.
- Easy-to-use and maintenance-free e-commerce experience
UVERCE™ offers detailed product information, comparison, and configuration tools to speed buyers to a purchase-ready state and provides your clients with a seamless customer experience
online. - Search and compare using a full comparative product catalog
Powered by bliQ’s comprehensive library of devices, accessories, supplies and their specifications, UVERCE™ allows for self-directed buyers to find, compare, configure, contract,
and purchase their optimal solution on their own. - Communicate with your clients virtually
UVERCE™ provides real-time chat, video, and information sharing to generate customer trust and accelerate your sales process.
Learn more about UVERCE™ here or contact sales@keypointintelligence.com.
BTA members receive a 10% discount on the UVERCE™ setup fee.
Info-Chip Communications' complete creative and production services include professional scriptwriting and voicing, along with its comprehensive customer care program. Its specially priced BTA package features a 100% digital on-hold playback system along with a four-minute production. The easy-to-use player simply connects to the music-on-hold input of your telephone system.
Special BTA member pricing is just $349 for the player with included production (a $100 savings) and you can subscribe to one of Info-Chip's popular production update packages if desired.
When you call, be sure to ask about Info-Chip's dealer/reseller programs.
Find out how easy it is to add dollars to your bottom line by adding Info-Chip to your product mix.
Visit www.info-chip.com or email bta@info-chip.com for more information.
BTA Members Receive a 20% Discount on All Recruitment Services
Crawford Thomas, a nationwide full-service sales recruitment firm that specializes in the recruitment of office automation sales reps, MPS reps, production print specialists, sales managers and all support staff is proud to offer discounted recruitment/staffing services to all BTA members.
As one of the only large recruiting firms that really understands the office automation industry inside and out, it is no wonder that the major OEMs and dealers coast to coast depend on Crawford Thomas' 40-plus in-house recruiters to deliver top talent. One of Crawford Thomas's largest divisions is its office automation recruitment team. With thousands of successful placements in the imaging industry, you know can count on Crawford Thomas to continuously supply you with unique and high-caliber talent with the industry experience you need.
Crawford Thomas makes Fortune 500 recruitment services available to all sales organizations, regardless of their size or hiring volume.
Services offered: Recruitment, staffing, backgrounds, drug tests, hiring process design, recruitment training and human resources consulting
(Recruitment services are completely cost free unless you choose to hire a submitted candidate. There is no cost to view or interview Crawford Thomas candidates. All placements carry our industry-leading replacement guarantee and our already low rates beat the industry average.)
BTA members: Click here for a special promotional code and more information on how to sign up. You will need your username and password.
Market Mentor Online is a managed business development service with the technology, staff and industry experience to offer more efficient and economical alternatives for telemarketing, lead
generation, campaign management and CRM, without having to buy anything or hire anyone.
Market Mentor Online gives all BTA members a 10% discount on most of its services, plus some additional incentives for new and renewing members.
TELEMARKETING: The quickest and most cost-effective way to discover current sales leads.
Market Mentor Online's Sales Blitz is a low-cost, low-risk, lead discovery process designed to:
- Increase your sales and profit by discovering immediate sales opportunities
- Update your prospect database with accurate information about future sales opportunities
- Establish a benchmark to compare with your current lead generation costs
After the initial Sales Blitz, if you decide not to continue the service, Market Mentor will send you a digital copy of your updated database with contact, names, email addresses, equipment, lease expirations and contact notes so you can follow up on
your own. If you decide to continue and do so within 30 days after the initial Sales Blitz, you will receive a generous renewal bonus.
For more information or to sign up for Market Mentor's Sales Blitz, click here.
RELATIONSHIP (DRIP) MARKETING: The most efficient, cost-effective and professional way to develop future, less competitive and more profitable sales opportunities.
Market Mentor's Automated Marketing Plan uses a combination of pre-scheduled follow-up phone calls, personal letters and personalized individual emails to ensure that you stay "on their minds" without "getting on their nerves" until they are ready
to buy ... and they call you.
CRM: Many CRM programs and services are at best underutilized or, at worst, dismal failures. While there are many, two reasons that Market Mentor CRM is different are:
Staffed CRM: The most common complaint heard about traditional CRM is that salespeople do not use it. That is partly because most CRM programs are not written by and for salespeople, but by software engineers
for sales management personnel. Even so, that is not a problem with Market Mentor's CRM service, because its Automated Marketing Plan runs with or without the sales rep's interaction — Market Mentor has automated (and staffed) the entire sales process.
Market Mentor believes that your salespeople will use its CRM because it focuses on the way sales reps make money and it comes with a personal CRM sales assistant to handle many of the necessary (but non-direct) sales activities that take up so much of
their selling time.
Customizable CRM: Market Mentor's CRM database layout is end-user customizable, meaning that a trained operator, with proper security access and without expensive programmers, can make virtually unlimited
changes to the database, screens, fields, reports and more.
For more information on these Market Mentor Online services, contact:
Larry Breed
Market Mentor Online
(800) 875-7599
lbreed@marketmentoronline.com
www.marketmentoronline.com
Telemarketing & Lead Generation - Market Mentor Online
Market Mentor Online is a managed business development service with the technology, staff and industry experience to offer more efficient and economical alternatives for telemarketing, lead
generation, campaign management and CRM, without having to buy anything or hire anyone.
Market Mentor Online gives all BTA members a 10% discount on most of its services, plus some additional incentives for new and renewing members.
TELEMARKETING: The quickest and most cost-effective way to discover current sales leads.
Market Mentor Online's Sales Blitz is a low-cost, low-risk, lead discovery process designed to:
- Increase your sales and profit by discovering immediate sales opportunities
- Update your prospect database with accurate information about future sales opportunities
- Establish a benchmark to compare with your current lead generation costs
After the initial Sales Blitz, if you decide not to continue the service, Market Mentor will send you a digital copy of your updated database with contact, names, email addresses, equipment, lease expirations and contact notes so you can follow up on
your own. If you decide to continue and do so within 30 days after the initial Sales Blitz, you will receive a generous renewal bonus.
For more information or to sign up for Market Mentor's Sales Blitz, click here.
RELATIONSHIP (DRIP) MARKETING: The most efficient, cost-effective and professional way to develop future, less competitive and more profitable sales opportunities.
Market Mentor's Automated Marketing Plan uses a combination of pre-scheduled follow-up phone calls, personal letters and personalized individual emails to ensure that you stay "on their minds" without "getting on their nerves" until they are ready
to buy ... and they call you.
CRM: Many CRM programs and services are at best underutilized or, at worst, dismal failures. While there are many, two reasons that Market Mentor CRM is different are:
Staffed CRM: The most common complaint heard about traditional CRM is that salespeople do not use it. That is partly because most CRM programs are not written by and for salespeople, but by software engineers
for sales management personnel. Even so, that is not a problem with Market Mentor's CRM service, because its Automated Marketing Plan runs with or without the sales rep's interaction — Market Mentor has automated (and staffed) the entire sales process.
Market Mentor believes that your salespeople will use its CRM because it focuses on the way sales reps make money and it comes with a personal CRM sales assistant to handle many of the necessary (but non-direct) sales activities that take up so much of
their selling time.
Customizable CRM: Market Mentor's CRM database layout is end-user customizable, meaning that a trained operator, with proper security access and without expensive programmers, can make virtually unlimited
changes to the database, screens, fields, reports and more.
For more information on these Market Mentor Online services, contact:
Larry Breed
Market Mentor Online
(800) 875-7599
lbreed@marketmentoronline.com
www.marketmentoronline.com
Appointment Setting & Lead Generation - Precision Sales Partners
Precision Sales Partners connects your sales team with decision makers at the right time for you.
Exclusive in the COPIER, PRINTER and TECHNOLOGY industry, Precision Sales Partners provides quality appointment setting and lead generation based on your specific guidelines.
The company offers three monthly plans to choose from to fit all budgets.
Special pricing for BTA members! Receive between $100-$400 OFF on your monthly plan!
With more than 15 combined years of experience in this industry, Precision Sales Partners knows what it takes to get your sellers in front of buyers.
Let Precision Sales Partners start filling your calendar with appointments today!
Call (314) 334-5339 for a free consultation or visit www.precisionsalespartners.com.
Providing veterans opportunities to transition their military training to gainful employment
Click here for more information.