November 2026 Office Technology
Table of Contents
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Feature Articles
The Changing Buyer
What a recent survey of BTA dealers found
by Troy Harrison, Troy Harrison & Associates
High-Performance Advantage
Become better at winning in your market
by Melissa D. Whitaker, Melissa Whitaker International
AI Insight
How AI is Reshaping Service
Moving to a predictive, remote & proactive model
by Rachel Dean, Keypoint Intelligence
BTA at 100
'BTA Makes It Easier'
Delivering value to its members for 100 years
Compiled by Brent Hoskins, Office Technology Magazine
Legal Perspective
The Employee Handbook
Is yours still running on Windows 95?
by Greg Goldberg, BTA General Counsel
Dealers Helping Dealers
Setting Contract Rates
Which department should be doing this?
Compiled by Elizabeth Marvel, Office Technology Magazine
Principal Issues
Xerox Global Partner Summit
OEM hosts 500-plus channel partners from 70 countries
by Brent Hoskins, Office Technology Magazine
Executive Director's Page
Forty Years at BTA: A Treasured Privilege
by Brent Hoskins, Office Technology
President's Message
BTA Bylaws Revised, Governance Changed
by Mike Boyle, 2026-27 BTA President