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Sept. 22, 2020
Issue No. 716

Need guidance during the pandemic?

Do you have a question
for your fellow dealers?

Join BTA for the
Oct. 1 webinar:

The Road to Excellence — Increase Your Dealership Value by Moving From At-Risk to Excellent
4 p.m. Eastern, Thursday, Oct. 1
Presented by Matt Neuberger, president & CEO,
Neuberger and Company Inc.

Click here to register.

Sponsor | Industry News | Calendar
Office Technology | Benefit of the Month | BTA Information

DocuWare is here for you — working to provide your customers with what they need right now.

(1) Digital forms for contactless CDC health screening of employee and visitors. This includes contact tracing reporting. A DocuWare Cloud solution can have this up and running in just a couple of days.

(2) Safe and secure digital storage and retrieval of information for work-from-home and remote employees. Using any browser and access rights lets staff members have information whenever and wherever they need it.

(3) Digital workflow of common business processes for business continuity. Task lists and email notifications keep staff on point, so no opportunity or deadline is missed.

We recognize that the world is fighting to come back to a sense of normalcy, and we are committed to the security of the global community. DocuWare remains confident that the quality of service you have come to expect from us will continue. Your business continuity is our focus, especially during the COVID-19 (coronavirus) pandemic.

To join the 50-plus successful BTA dealers that are there to support their customers every step of the way, click here to learn more.

For more information on BTA Hotline sponsorship, contact Brent Hoskins at or visit the advertising link on the BTA website. (Note: Sponsors are not endorsed by BTA and members should thoroughly investigate claims and offers made by them prior to purchase.)

BTA Southeast to Host 'Facing the Future Together' Virtual Meeting on Oct. 14
From 1 to 3:30 p.m. on Wednesday, Oct. 14, the Southeast district of the Business Technology Association (BTA) will host an online Zoom meeting, "Facing the Future Together: Navigating 2021 & Beyond."

Centric Business Systems Celebrates 30 Years
BTA member Centric Business Systems is celebrating its 30th anniversary.

Canon Releases New Desktop Printer & MFP Line to Support Hybrid & Remote Environments
Gartner predicts that, "through 2024, around 40% of all employees working remotely will work more than one day a week from home but not all week."

Epson Releases New WorkForce Pro Line
Business professionals nationwide continue to adapt to the new, more complex hybrid and distributed work environment.

New Ricoh AI Tool Helps Drive Accuracy & Efficiency in Production Print
Ricoh USA Inc. has unveiled the RICOH Pro Scanner Option, which leverages advancements in artificial intelligence (AI) and machine learning (ML) to close feedback loops so production printers are continually improving.

Brother Launches Comprehensive Partner Portal for the Digital Era
Brother International Corp. has announced a new online partner portal that consolidates Brother's comprehensive suite of partner products, tools and training into an intuitive, company-wide partner relationship management (PRM) platform.

Lexmark Enhances Cloud Offerings for Partners With Third-Party Device Monitoring & More
Lexmark has launched new features in its cloud services offering to partners, including third-party device monitoring, an expanded and free premium app catalog, and touchless print.

ECI Launches Dashboard & Analytics Platform for Field Service Division
ECI Software Solutions has launched a new dashboard and analytics platform for customers in its Field Service Division powered by ECI's Cognytics.

Y Soft & Ricoh Unveil Updated Embedded Terminal Functionality for Ricoh Devices
Y Soft Corp. has announced that the updated YSoft SAFEQ 6 Embedded Terminal for Ricoh MFPs with Smart Operation Panel has obtained Ricoh certification for use in production environments.

Upland Software to Launch Global Cloud-Based Document Management Solution for HP Workpath
Upland Software and HP Inc. have announced plans to bring Upland's Document Workflow Cloud solutions onto HP Workpath as part of their continued efforts to modernize the flow of information between paper and digital.

RingByName Announces Free Video Conferencing & Collaboration for All
RingByName has announced the deployment of R! Meet, a video collaboration web application intended to support companies as they tackle the "new normal" of remote meetings in the pandemic era.

PrinterLogic Achieves Sharp Validation for New Control Panel Application
Sharp Imaging and Information Company of America (SIICA) and PrinterLogic have announced that PrinterLogic has received Sharp OSA validation of its Control Panel Application (CPA) for Sharp MFPs.

Kyocera's Natalie Cumberbatch Recognized as Top Woman Influencer of 2020
Kyocera Document Solutions America Inc. has announced that Natalie Cumberbatch, vice president of human resources, has been featured in The Cannata Report's Women Influencers of 2020 list.

Collabrance Named to MSSP Alert's Top 250 MSSPs List for 2020
MSSP Alert has named Collabrance to the Top 250 MSSPs list for 2020.

Click here for all recent BTA Hotline articles.

BTA Dealer Members:
If you have news to share, email Elizabeth Marvel to have it published in the BTA Hotline.

Building My Business Webinar: "The Road to Excellence — Increase Your Dealership Value by Moving From At-Risk to Excellent"
This webinar, led by Matt Neuberger of Neuberger and Company Inc., will focus on the 14 blind spots and six leadership strategies for organizational excellence. Learn how your business value increases if you can reduce the leader's role in the day-to-day processes, and how to hone the skills necessary for making critical decisions and overcoming real-world challenges. This webinar will show you how to move your company closer to excellence by having a vision for where you want to be, a plan to get there, the right positions laid out on the organizational chart, and the right people in those positions following the right systems and processes. In addition, you will learn about posting measurable results that are analyzed regularly to gauge progress toward critical goals using the right key performance indicators (KPIs). For more information or to register online, click here.
Facing the Future Together: Navigating 2021 & Beyond - A virtual meeting hosted by BTA Southeast
This online Zoom meeting, free to BTA members and non-members, will include: A 45-minute panel discussion with manufacturer representatives, moderated by BTA General Counsel Bob Goldberg, followed by 15 minutes of Q&A; three 15-minute BTA Talks on Hot Topics — presentations focusing on topics relevant to dealers; and all dealer attendees will be entered into a drawing for a chance to win one of 15 $1,000 vouchers that can be used for the March 2021 Spring Break event, to be hosted by BTA Southeast in Orlando, Florida (Only one $1,000 voucher can be won per dealership.) For more information or to register online, click here.
ProFinance 3.0 - North Las Vegas, Nevada
Over the last 18 years, the principles of ProFinance have dramatically improved the performance of hundreds of dealerships. Now, with color, connectivity, software, managed print services (MPS) and managed network services (MNS), the business has changed — and ProFinance has changed with it. Taught by John Hey and Todd Johnson of Strategic Business Associates, ProFinance 3.0 incorporates these changes into the industry model, including benchmarks for MPS. With more than 30 key benchmarks, this management tool will help you and your team achieve double-digit operating income. For more information or to register online, click here.
Ongoing BTA Service Troubleshooting Training
Taught by veteran service manager Ken Edmonds, this self-paced, video-based course covers all aspects of troubleshooting, starting with what troubleshooting is and the processes that are involved. The course consists of six video modules, two assessments, quizzes, written material and checklists for use in the field, and the cost provides one year of access to the modules. In this course, Edmonds will help the technician see how to collect all the symptoms and use that information to narrow his focus until he sees what the actual problem is. The next step is to identify all of the factors that can cause the problem. Finally, the last step is using identifying tests that can help determine which of the possible causes is, in fact, the cause of the issue. For more information or to register online, click here.

For details on these events and to stay abreast of industry events, visit the
BTA Community Calendar.

Click here to register for the Oct. 14 virtual event.

The September issue of Office Technology, the monthly magazine of the Business Technology Association, is now posted on the BTA website. You will need your username and password to access the online magazine.

Click here to view the magazine online.

Click here for the Office Technology archives.

Learn how the powerful combination of Profit Maximizer, InfoMax Collection System and Legal Forwarding Edge can help your company be more effective with your in-house collecting and maximize recovery of accounts turned over for collection.

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BTA members receive a discounted rate.

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