BTA Event Archives
2024
2024 BTA National Conference
- What Makes the Great Teams Great - Don Yaeger
- Understanding Why & How Online Attackers Target You - Brett Johnson
- Welcome to the Future! AI Literacy for Professionals • Full Powerpoint - Tracy L.M. Norton
- Thanks for the Memories - Bob Goldberg
- Image Star Sponsor Presentation - Carrie Erwin
- Technology Assurance Group Sponsor Presentation - Tin Schatz
2023
Spring Break
- Developing the Post-Pandemic Salesperson - Derek Shebby
- Building a Quality Organization - Mike Riordan
- 11 Core Competencies in Sales to Dominate Your Marketplace in 2023 - Melissa Whitaker
- Why BTA? - Bob Goldberg
Capture the Magic
- Preparing for the Future: Key Strategies for Success - Anthony Sci
- Demystifying AI: Practical Insights & Tools for Business Growth - West McDonald
- I Heard It Through the Grapevine • Artificial Intelligence Policy - Bob Goldberg
- Meeting the Challenges Faced by Today’s Service Departments - Dealer panel moderated by Kevin Marshall
- Kodak Alaris Sponsorship Presentation
- Technology Assurance Group Sponsorship Presentation
2023 BTA National Conference
- Will Slave Labor Disrupt the Supply Chain? • Video - Vendor panel moderated by Bob Goldberg
- The New Office Battleground: Building a Successful Business for the Future of Office Print - Robert Palmer
- Prospecting to Win - Rick Lambert
- LinkedIn to Win Team Road Map - Rick Lambert
- Purpose & Culture - John Lowery & Casey Lowery
- The Impact of Megatrends on Your Dealership & Customers - Tami Beach
- Technology Assurance Group Sponsorship Presentation
- Zultys Sponsorship Presentation
Fall Colors Retreat
2022
Spring Break
- Visual Edge's Managed IT Services Strategy - David Ramos
- Eliminate Making a Bad Hire Forever - Dale Stein, Brian Suerth & Mike Ardry
- Data Trends to Improve Your Bottom Line - Wes McArtor
- What Sales Compensation Could Look Like in the Future - Luis Gonzalez
- Win It Easy or Come in Fourth: Business Lessons from My Dad, The Race Car Driver - Troy Harrison
- LinkedIn to Win: Pro Tips to Unleash Your Potential on the #1 B2B Sales Platform - Rick Lambert
- Technology Assurance Group sponsor presentation - Brian Suerth
- Xerox sponsor presentation - Richard Schaublin
2022 BTA National Conference
- The Digital Consumer: How Today's Buyer Has Changed & What Your Business Must Do About It - Marcus Sheridan
- The Visual Sale: How to Embrace the Visual Revolution & Create a Culture of Video in Your Organization - Zach Basner
- Finding & Retaining Employees in a Tight Labor Market - Chip Miceli
- Technology Assurance Group sponsor presentation - Tim Schatz
- Tigerpaw sponsor presentation - James Foxall
- WatchGuard sponsor presentation - Joe Dagostino
- Xerox sponsor presentation - Richard Schaublin
Capture the Magic
- How to Disrupt Future Tech Report - Armida Ascano
- How to Establish an Invaluable Link With Future Customers - Earl Everson
- Diversification, Operational Improvements & Sales Enablement - Randy Dazo
- The State of the U.S. Economy: What to Make of These Changing Times - John Beriau
- Marketing Matters: Elevating Your Brand to Set Your Dealership Apart From the Competition - Moderated by Kevin Marshall
- The Wow Factor: Building Loyalty Through Focused Customer Service - Moderated by Mike McGuirk
- Crexendo Sponsor Presentation
- Technology Assurance Group Sponsor Presentation
- Xerox Sponsor Presentation
Fall Colors Retreat
- The Death of the People Business - Derek Shebby
- Personal Branding to Win - Rick Lambert
- Current State of the Industry & Insight Into 2023 - Mike Marusic
- Managed IT Strategies, Tools & Profitable Results for Office Technology Dealers - Chris Ryne
- Intermedia Sponsor Presentation - Noel O'Dwyer
- Technology Assurance Group Sponsor Presentation - Tim Schatz
2021
Spring Break
- Managing the Multigenerational Workplace: Lessons for Leaders - Dr. Steven Shepard
- Service Improvement panel discussion - Moderated by Jack Duncan
- Administration in the Leadership Circle - Diane Waltemath
- The A4 Revolution - Ray Stasieczko
- Behavior Assessments — The Missing Piece of Your Hiring Puzzle - Sally Brause
- Cybersecurity • Cybersecurity websites - Jay Ryerse
2021 BTA National Conference
- Building High-Performance Teams: Leading Through Change With Passion & Resilience - Brent Gleeson
- The New Normal is Abnormal - Bob Goldberg
- Prospecting Past the Pandemic - Kate Kingston
- Creating Raving Fans - Kevin Marshall
- Five Lessons We Learned Changing a Company Culture - Chris Taylor
- Are You Onboarding Your Salespeople Correctly? - Derek Shebby
- Dealer Panelists
- Sponsor Presentation: Oberon Americas - Denis Dreni
- Sponsor Presentation: Square 9 - Stephen Young
- Sponsor Presentation: Technology Assurance Group - Brian Suerth
Fall Colors Retreat
- How to Implement a Social Media Quota With Your Sales Team (Video) - Manufacturer panel moderated by Bob Goldberg
- Are You Diversifying Your Offerings? (Video) - Dealer panel moderated by Ken Edmonds
- Let's End the Attempts at IT & Do It - Ray Stasieczko
- Selling & Compensating for Flat-Rate Managed Print (video) - West McDonald
- Why You Need to Change Your Business Planning Process - Ken Edmonds
- VETech - Jeremiah Shepard
- Sponsor Presentation: Technology Assurance Group - Brian Suerth
2020
Spring Break
- Selling From the Heart — How Your Authentic Self Sells You - Larry Levine
- Business Social Media in 2020: What's Changing How You Can Use It to Grow Your Dealership - Darrell Amy
- Purposeful Prospecting & Your Sales Legacy - Dale Dupree
- Preparing for the Future - Ken Edmonds
- Things to Consider When Creating a Flat-Rate Billing Program - Kim Louden
- Recruitment & Selection - Larry Coco
Facing the Future Together Virtual Event
- Facing the Future Together: Navigating 2021 & Beyond panel discussion - Moderated by Bob Goldberg
- MNS Security - Brian Suerth
- Economic Update - John Beirau
- COVID Fallout - Bob Goldberg
2019
2019 BTA National Conference
- Ensuring Your Business Survives a Natural Disaster - Moderated by Bob Goldberg
- Security in the Digital Office of the Future - Dr. Alissa Abdullah
- Dealer Channel Evolution (A Blueprint for Growth) - Sammy Kinlaw
- Leading & Managing in an Era of Disruptive Change: A Practical Guide - Mitch Morgan & John Eckstrom
- How to 'Capture' More Customers With Digital Transformation - Mark Hart
Gateway to Success
- To Sell or Not to Sell? That is Not the Question! - John Hey
- The Evolution of MPS: What Has Changed in Dealer MPS Programs? - Moderated by Sarah Henderson
- Create a Foundation for Sales Success - Sally Brause
- Rebranding Your Dealership - Chip Miceli
- What's Happenin' in the Imaging Industry - Andy Slawetsky
- Printer & MFP Security in the IoT Age - Jamie Bsales
- Ignite Your Sales for Your New Products & Services With the Right Sales Compensation Components - Luis Gonzalez
Grand Slam
- Dealer Panel: How Dealers are Growing Net-New Business - Darrell Amy
- The Crucial Role of Sales & Marketing Alignment to Your Dealership's Future - Lindsay Bohon & Josie Heskje
- Vendors Find the Urge to Merge Irresistible - Charlie Brewer
- Highlights from the BPO Research Dealer Survey - John McIntyre
- Coaching for Results - Brad Roderick
- Cybersecurity-as-a-Service - Brian Suerth
Fall Colors Retreat
- Thriving in Uncertainty - Meridith Elliott Powell
- What Laws Will I Violate This Year? - Bob Goldberg
- Digital Transformation: Adding Document Workflow Services to Your MPDS Practice - Robert Palmer
Capture the Magic
- Resilience in Action: How to Break Through Obstacles, Stay the Course & Finish Strong - Joel Boggess
- Leading Leaders: Inspiring, Empowering & Motivating Teams - Mickey Addison
- Proactive Prospecting: Converting Interruptions to More Conversations, Opportunities & Revenue - Tibor Shanto
- Design & Document Your Compensation Plan to Get the Biggest Bang for Your Buck - Luis Gonzalez
- The Performance Process – Five Keys to Turning Around Your Sales Team - Troy Harrison
- The Future of Imaging is 'Device as a Service' - Wes McArtor
2018
Spring Break
- Sales Dealer Panel: Millennial Superstars in Sales - Moderated by Kate Kingston
- If You Can't Measure It, You Can't Manage It - Mike Kirkpatrick & Gary Lavin
- Vertical Prospecting & Driving More Profitable Market Share - Kate Kingston
- Put the Carrot Where You Want Your Team to Go - Ken Edmonds
Gateway to Success
- Selling in the New Millennium - Steve Nudelberg
- Dealing With Industry Transformation & Massive Market Disruption - Keith Kmetz & Robert Palmer
- Four Key Ways to Build Profit & Business Value - Jim Kahrs
- Incorporating Timeless Fundamentals With New Techniques for Sales Success - Troy Harrison & Jesyca Hope
- How Overcapacity is Changing the Office Technology Industry - Charles Brewer
- The Power of Google AdWords - Roger Jung & Mariana Murphy
- MPS 2.0: The Who, What, When, Where, Why & How of Monthly Billing - Mark Hart
2018 BTA National Conference
- The Growing Importance of Cybersecurity - Daniel Bartus
- Add Six to Seven Figures to Your Top Line - Gil Cargill
- Being a Data-Driven Dealership: Data Marketing to Drive Strategic Revenue Growth - Dominic Pontrelli & Randy Dazo
- Operationalizing Benchmarking to Drive Profit Growth - Steve Rolla & Jeff Kelly
- The New Tax Law & Practical Implications for You & Your Business - John Sullivan
Fall Colors Retreat
- Build, Buy or Partner? - Hannah Erb
- Economic Outlook - Tim Quinlan
2018 AIMED Conference
- Postal Service & Mailing Industry Trends - Steven Monteith
- Crushing B2B Digital Media: How LinkedIn Can Impact Your Inbound Sales Funnel - Craig Wasilchak
- Certified Opportunities, Return Receipts Requested - Bob Goldberg
- Hiring & Retaining the Right Employees for Today's Opportunities - Sally Brause
Capture the Magic
- Four Habits to Radically Increase Productivity & Potential - Dr. Coyte Cooper
- Changing Our "Mental Models" for Growth - Mike Marusic
- 2018 Top Trends, Threats & Defenses - Bob Goldberg
- Selling From the Inside Out - Larry Coco
- How to Deliver Ongoing Success With Periodic Business Reviews - Laurie McLevish
- Animals, Bacon & Craft Beer: The ABC's of Creating a Winning Culture in the Modern Workplace - James Foxall
- The Principles of Change Management: Lessons Learned on the Back of a Personal Water Craft - Sally Brause
- Digital & Social Media "Quick-Start" Tips for the Time-Strapped BTA Dealer - Harry Hecht
2017
Spring Break
- Industry Update - Bob Goldberg
- Reducing Parts COGS - Jack Duncan
- Turkeys & Eagles Both Have Feathers - Gil Cargill
- Building a Major Account Strategy - Larry Levine
- The Future of Mobile Printing - Mark Hart
- Marketing & Sales – You Need Both to Compete Today - Lindsay Kelley
- Adjacent Opportunities - Ed McLaughlin
Gateway to Success
- From the Bottom Up - Chad Pregracke
- Creating the Living Brand - Dr. Neeli Bendapudi
- Selling — Not Compliance — Is My Priority - Bob Goldberg
- Highly Productive Sales Professionals - Tom Callinan
- Retain Top Talent, Before It's Too Late - Sally Brause
- Building Value in Your Business - Ed McLaughlin
- Eight Hacks of Sales Masters - Melissa D. Whitaker
2017 BTA National Conference
- Vision, Strategy, Execution: More Than Just Business Knowledge - Meridith Elliott Powell
- Sales Evolution: Delivering Results From Both Transactional & Strategic Sales - Mitch Morgan
- Selling to Gen X - Darrell Amy
- Is 52-Percent Aftermarket Profitability Realistic for Your Organization? - Ken Staubitz
- Assessing the Health of Your Dealership - Jim Kahrs
- Services-Focused Selling: Is It the Right Approach for Your Company? - Doug Johnson
- What's Happenin' in the Imaging Industry - Andy Slawetsky
- Effective Sales Management - Tom Callinan
- Manage the Process, Not the People - Gil Cargill
Grand Slam
- Taking Point: Principles for Building a High-Performance Culture - Brent Gleeson
- Seat-Based Billing vs. Device-Based Billing - West McDonald
- Sales Management: Leadership & Skills Necessary for Maximum Impact - Kim Ward
- Cybersecurity – Protecting Yourself & Your Business - Sejal Lakhani-Bhatt
- Going After the Big Fish - Kate Kingston
- Is Your Marketing Program Taking You to the Danger Zone? - Aaron Dyck & Matthew McGuire
- Industry Update - Bob Goldberg
Fall Colors Retreat
2016
Spring Break
- The Dance of Generations: Leading the Multigenerational Workplace - Dr. Steven Shepard
- Emerging Technologies — Impact on Sales & Service Operations - Moderated by David Ramos
- Why Revenue/Profit Diversification is Essential in the Evolving Office Technology Industry - Jerry Newberry & Jeffrey Kelly
- Building a Managed IT Services Division - Mat Wolfgram
- Managed IT Services: Build or Partner? - Chip Miceli
- How to Build a Practice Selling Cloud & Hybrid Solutions - Mike Fleetwood & Renee Bergman
- Don't Just Move Forward — Accelerate With Managed IT - Jim D'Emidio & Kraig Kubicek
- Managed IT Lead Generation & Onboarding Best Practices - Lindsay Dick
- Reaching New Heights Through Social Media - Andy Slawetsky
2016 BTA National Conference
- Adjacent Opportunities, Recurring Liabilities - Bob Goldberg
- Sales Metrics for Managed Services – What Good Looks Like - Mitch Morgan
- Are You Prepared to Engage Buyer 2.0? - Chris Glover
- Marketing to Make Managed Services Mainstream - Darrell Amy & Larry Levine
- Sales Manager Certification: Is This the Missing Link to Salesforce Optimization? - Kim Ward
- Digital Production Trends & Emerging Opportunities - Ron Gilboa
- A Strategic Plan: Paramount to a Dealership's Survival - Harry Hecht
BTA at 90: A Celebration
Capture the Magic
- Street Fighter Marketing: Out-Thinking, Not Out-Spending, Your Competition - Jeff Slutsky
- Understanding & Leveraging the XQ Factor of Your Employees - Joe Keshmiri & Cyrus Kennedy
- The Ten Commandments of New Revenue Growth - Jerry Newberry & Steve Rolla
- How to Increase Sales & Retain Accounts in the New Era of Office Technology - Ed McLaughlin & Rick Reynolds
- Seat-Based Billing for Managed Print - West McDonald
- End-in-Mind Hiring - Troy Harrison
- Key Trends in the Hardware & Consumables Markets - Charles Brewer
Grand Slam
- A Vision for the Future of the Industry - Ed McLaughlin
- Leading for Innovative Results - Jennie Fisher
- Digital Marketing & Finding Your True North - Jeanne Hopkins
- Enabling the Channel: Assessing Vendor MPDS Tools, Programs & Strategies - Robert Palmer
- The Cultural Shift in Sales & Management - Melissa D. Whitaker
- The Rules of Engagement Have Changed - Lindsay Kelley
- Key Strategies to Grow a Profitable MPS Business - Sarah Custer
Fall Colors Retreat
- Diversifying Your Revenue Stream With Water Systems - Bob Tangredi
- Building a Managed Services Practice: Is Now the Time? - Dexter Williams
- Your Sales Playbook - Steve Rolla
2015
Winter Break
- Adapting to Today's New Buying Habits - Darrell Amy & Lindsay Kelley
- Recession or No Recession: Prepare Your Business to Grow & Thrive in Either Environment - Chris Polek
- Managed Legal Liability - Bob Goldberg
- The 'New' Team Members - Sally Brause
- Sales Management: The Benchmarks that Drive Sales to Higher Levels - Melissa Whitaker
- Service & Operations: Key Drivers of Financial & Operational Performance - Ken Staubitz
- Succession Planning for Your Dealership - Jim Kahrs
- Ignite Your Life! Discovering the Keys to Unlock Passion, Potential & Impact - John O'Leary
Cruise to Success
- Within Your Grasp: Future Opportunities in the Office - Rick Taylor
- Keeping Pace With Your Legal Liability - Bob Goldberg
- Removing the Mystery From Managed IT Services - Ed McLaughlin
- Selling Strategies in the Internet Era - Richard Farrell
- The Key to Smart Sales Hiring - Troy Harrison
- Creating Immediate Relationships in Every Presentation - Jody Cross
- Sales Compensation for the Services-Led Dealership - Luis Gonzalez
Capture the Magic
- Legendary Leadership in Changing Times - Nate Booth • Transcript
- The Millennial Mindset - Moderated by Sally Brause
- Best Practices & the 2015 Industry Benchmark Model - Todd Johnson
- Sales Is Still a Numbers Game, but the Numbers Have Changed - Gil Cargill
- Are You Prepared to Engage Buyer 2.0? - Chris Glover
- Landing the Largest Opportunities in Each Territory - Kate Kingston
- How to Use LinkedIn to Grow Net-New Business - Larry Levine
Grand Slam
- Technology Trends, Business Models & Customer Engagement - Jeff Hayes
- Company Culture & Your Bottom Line - Dealer panel moderated by Sally Brause
- Future-Proofing Your Dealership - Mitch Morgan & Chris Ryne
- Advanced Selling Skills for Winning the Complex Sale - Tom Cooke & Kim Ward
- 3D Printing Moves From Hype to an Innovative, Disruptive Force - Keith Kmetz
- Understanding & Increasing the Value of Your Dealership - Jim Kahrs
- Preparing the Way for Digital Information Management Systems Organizations - Stephen Rolla
Fall Colors Retreat
- MPS: It's Changing. Are You? - Mike Lecak
- Six MPS Mistakes Most Dealers Make - Frank Topinka
- An A4 Complimentary Strategy for Today's MPS Contracts - James Buck
2014
Winter Break
- The Future for Dealers & Vendors in a Highly Connected Society - Mason Olds
- Making the Leap to MPS - Mike Lecak
- Customer-Centered Engagement Model — A Key to Services Growth - Jim Heffernan
- Identifying Your Vertical Market Opportunities - David Ramos
- A's Hire A's, B's Hire C's - Ronelle Ingram & Rock Janecek
- How to Turbocharge Your Sales Leadership - Steve Waterhouse
Cruise to Success
- Sea Change: How the Cloud is Reshaping the Convergence of Office Equipment & Managed IT Services - Michael George
- Step One: Understanding Market Dynamics - Jon Reardon
- Step Two: Embracing Change in a Changing World - Managed IT Services - Lindsay Dick
- Step Two: Embracing Change in a Changing World - Telecom Services - Bryan Dancer
- Step Two: Embracing Change in a Changing World - Cloud Services - Harry Kaminsky
- Step Three: Developing Your Business Plan - Jim Heffernan
- Step Four: Transitioning Your Image - Darrell Amy
- Step Five: Selling to Today's Buyer - Mitch Morgan
Capture the Magic
- Why Should I Buy From You and Not Your Competition? - Jaynie Smith
- The New Future - Frank & Charles Cannata
- The New Business Plan - John Hey
- The New Sales Strategy - Chris Ryne
- The New Service Strategy - Jerry Newberry & Jeffrey Kelly
- The New Team - Sally Brause
- The New Opportunities - Keith Kmetz
Grand Slam
- Growing Dealer Revenue in the 'Less-Print' Era - Scott Maccabe
- The Shifting Office Technology Industry - Robert Palmer
- 3D — The New Wild West of Printing - Mark Mathews
- Benchmarked Sales & The Future of Selling Excellence - Steve Rolla
- Five New Ideas Using Technology to Secure Net New C-Level Meetings - Kate Kingston
- Service Delivery Structure: What Works & Why? - Ken Staubitz
Fall Colors Retreat
- Making the Shift: How MFP Dealers are Succeeding in Managed Services - Roy Serhal - James Buck
2013
Winter Break
- Adapting Leadership to Capitalize with Managed Services - Milton Bartley
- You Be the Judge: How Would You Resolve These Challenging Human Resources Issues? - Sally Brause
- Services-Led, Technology Enabled: The Road Ahead - Martin Brodigan
- Why Is Service Quality So Difficult to Manage? - John Hamilton
- MPS Operational Excellence — The Key to MPS Profitability - Doug Johnson
- Parlaying MPS & Mobility - Greg Walters & Jennifer Shutwell
Cruise to Success
- The Disappearing Channel - Doug Albregts
- Growing the Business by Building a Strong Team Environment - Larry Coco
- Cruise to Success or Drown in Legalities - Bob Goldberg
- What is Wrong With All This Talk of Transformation? - Ed McLaughlin
- The Great Mobile Workforce Debate - Terrie Campbell
Capture the Magic
- Business Model Strategies for Growth - Kurt Schmelz
- If I Were You - Ed McLaughlin
- Proactive Prospecting - Tibor Shanto
- Business Model for Managed Services - Mitch Morgan & Michael Amiri
- Service & Operational Opportunities to Improve Your Profitability - Ken Staubitz
- Changing Market Dynamics & Exploding Opportunities in Document Management - John Mancini
Grand Slam
- Embracing Change: The Future of the BTA Dealer - Tod Pike
- All Hits & No Errors = Dealer Success - Bob Goldberg
- Leadership vs. Management: Which is More Important? - John Hey
- Strategies for Success in Managed IT Services - Milton Bartley
- The Evolving Dealership — Developing a Message That Integrates Hardware, Services & Solutions - Darrell Amy
- Building the 21st-Century Sales Force - Troy Harrison
Fall Colors Retreat
- Recruiting Best Practices — Developing a Recruiting Strategy for Your Dealership - R. Thomas Bruguiere
- Optimizing Your Service Operation to Reduce Expenses & Satisfy Your Customers - Ken Staubitz
- Managed IT Is Not For Me … Or Is It? - Lindsay Dick
2012
Winter Break
- Understanding Your Customer: Output Strategies - Marty Canning
- Recruiting & Selecting Sales Reps for MS & MPS - Rich Sissen
- Service Challenges Every Dealer Faces - Ken Staubitz
- Aftermarkets: The Untapped Resource - Melissa D. Whitaker
- The Rise of Social Media in Business - Martin Perry
- What's on the Horizon for BTA Dealers in 2012: It Isn't Just MFPs & Printers Anymore - Keith Kmetz
Gateway to Success
- Surviving in a Services World - Jim D'Emidio
- Office Imaging: Taking Advantage of a Market in Transition - Robert Palmer and Ann Priede
- Critical Success Factors for Managed Services in Your Dealership - Mitch Morgan and Chris Ryne
- Ignite Your Life! Discovering the Keys to Unlock Passion, Potential & Impact - John O'Leary
Grand Slam
- The Total Document Solutions Approach: How to Increase Your End-User Engagements and, Ultimately, Sales - Norihiko Ina
- Best Practices & Benchmarking in a Modern Dealership - Todd Johnson
- Making a Strong Move Toward a Sale - Mike Adams
- The Shift to A4: Optimizing the Opportunity - Lou & Andy Slawetsky
- Crafting a Mobility Offering - John Barbieri
Fall Colors Retreat
- How to Use Social Media in Your Dealership - Darrell Amy
- Coaching Sales Perfomance - Troy Harrison
- Managed Services for the Small-to-Mid-Sized Dealership - Chris Ryne
Capture the Magic
- The Consumer Revolution: Are You Positioned to Survive in this Evolving Industry? - Ron Books
- Meet the Fockers - Mike Stramaglio & Markus Brinsa
- Lessons in Leadership for Dealership Transformation - Kim Ward
- Sales Compensation: How to Analyze & Strategize - Luis Gonzalez
- Tomorrow's New & Broadening Technologies - Frank Cannata
- Landing & Conducting the Right C-Level Meetings - Kate Kingston
- Mobile Transformation: The Impact on the Office Technology Industry - Randy Dazo
2011
Winter Break
Gateway to Success
- Keynote - Ed McLaughlin
- Twenty Traits of a Successful Dealership - Bob Goldberg
- Prospecting Stats: What 'Good' Looks Like - Kate Kingston
- Building & Maximizing the Impact of Your Solutions Team - Mitch Morgan
- Service Productivity, Efficiency & Effectiveness - Mike Woodard
Grand Slam
- Five Keys to Success: A Proven Blueprint for Independent Dealers - Rick Taylor
- Building High Performance Sales Teams in a Transitioning Industry - Tom Cooke & Kim Ward
- The Rise of Social Media in Business - Martin Perry
- State of the Office Document Technology Industry & Looking Beyond Print with Managed Services - Jon Reardon & Randy Dazo
- Succession Planning for Your Dealership - Jim Kahrs
- MPS Problems Solved — Process, Product & Service - Frank Topinka
Fall Colors Retreat
- How to Successfully Enter MPS in Smaller Markets - Ed Carroll
- Recruiting, Interviewing & Selection - Larry Coco
- Prospecting in 2012 - David Ramos
Fall Colors Retreat 2011 Handouts
Capture the Magic
- The New Normal - Mark Mathews
- Magical Procedures for Successful Dealerships - Bob Goldberg
- Capture the Opportunity - John Hey
- There is More to MPS Than Sales & Software - Ronelle Ingram
- The MPS Contract: Getting it is Only the Start - Tom Callinan
- Beyond Traditional Sales - David Ramos
2010
Dealer Strategies Summit
- The DNA of the Managed Print Salesperson - Sally Brause
- Sales Compensation Design 101 - Sally Brause
- How to Multiply Sales Productivity Without Adding Salespeople - Larry Breed
- Twenty Traits of a Successful Dealership - Bob Goldberg
- Did Sales Training Work? - Teresa Hiatt
- New Skills Required for Solution Selling - Teresa Hiatt
- Service Delivery in the MPS World: Challenges, Pitfalls and Benefits - Mike Woodard
Grand Slam
- Scanning as a Service: A New Revenue Option - Byron Aulick
- Recruiting & Hiring the Right MPS Sales Team - Sally Brause
- You Have the MPS Contract — Now What? - Tom Callinan
- Twenty Traits of the Successful Dealership - Bob Goldberg
2009
Grand Slam
- An Industry Undergoing Radical Change - Frank Cannata
- You & Your Business in This Economy - John Hey
- What is Your Dealership Really Worth? - Jim Kahrs
- Make More Meetings: Guaranteeing Your Dealership's Ability to Flourish - Kate Kingston
- Professional Services: From Adjacent to Core Business - Mitch Morgan
- Best-in-Class Service Organizations: What Great Looks Like - Mike Woodard
2008
Fast Track to Recession-Proofing Your Business
- Imaging Supplies: OEM & Compatible Issues - Tricia Judge
Grand Slam
- Growing Market Share and Profits - Tom Callinan
- Is Your Service Department Proactive or Reactive? - Jack Duncan
- Why is Everybody Always Picking on Me? - Bob Goldberg
- The Imaging Market in Transition: Moving from Boxes to Solutions - Jon Reardon & Randy Dazo
- The Case for Page-Based Compensation - Lou Slawetsky